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Recovering Emails after Windows 10 Update

pmhaglund
pmhaglund
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I lost my emails after an automatic Windows 10 update. I followed the instructions in a previous thread by entering "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe" in "Run" and that recovered everything for one address. I tried to repeat the process for my other email addresses but it just reopens Thunderbird. What am I doing wrong?

I lost my emails after an automatic Windows 10 update. I followed the instructions in a previous thread by entering "C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe" in "Run" and that recovered everything for one address. I tried to repeat the process for my other email addresses but it just reopens Thunderbird. What am I doing wrong?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi, when you do a major update to Windows, it often asks about what to do with your existing data. One of the options is to preserve it in a temporary folder named

C:\Windows.old

that Windows keeps for about 28 days.

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\your-user-name\AppData\Roaming\Thunderbird\Profiles

Can you find that folder?

If you have a profile folder there, and it has recently updated contents, then you should be on track toward finding your old mail folders and address book.