Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

User Profile Not Saved

  • 4 balas
  • 1 memiliki masalah ini
  • 6 kunjungan
  • Balasan terakhir oleh ksaal

more options

I'm installing Thunderbird on new computer. Entered user profile and able to see folders and emails. But after closing & re-opening user profile not saved and needs to be re-entered as if I was logging into Thunderbird for the first time again

I'm installing Thunderbird on new computer. Entered user profile and able to see folders and emails. But after closing & re-opening user profile not saved and needs to be re-entered as if I was logging into Thunderbird for the first time again

Semua Balasan (4)

more options

not saved or not remembered. They are actually different things.

This post is for a different problem, but it does explain how to use about profiles to check things out. https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html

more options

Thanks so much. When I went to profiles, there were multiple profiles set up. I deleted all of them but one and when I clicked on launch new profile in new browser, I did see all my folders. I therefore set that as the default.

But when I closed Thunderbird and then re-opened it, I first got my folders. Then I re-booted the machine and when I opened Thunderbird, it again acted as if it had not created a profile. When I went into profiles, it now had two - the new one it was trying to create as the default and the correct one. So you are correct the it is saving but not remembering.

Any thoughts? Thanks again.

more options

where is you profile stored? in troubleshooting information on the help menu, click on the show profile button.

I am thinking I really don;t know what is going on. So starting with basics.

more options

/Users/kimsaal/Library/Thunderbird/Profiles/5qhkwm26.Default User Local Directory /Users/kimsaal/Library/Caches/Thunderbird/Profiles/5qhkwm26.Default User