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Inbox has circle of doom and won't let me in; how can i fix this

  • 5 balas
  • 3 memiliki masalah ini
  • 11 kunjungan
  • Balasan terakhir oleh Wayne Mery

AlisonG
AlisonG

I cant get into my inbox. No new messages are showing although they appear on my phone. It keeps telling me to reenter my password, but it doesn't accept it because circle of doom is showing in my inbox

I cant get into my inbox. No new messages are showing although they appear on my phone. It keeps telling me to reenter my password, but it doesn't accept it because circle of doom is showing in my inbox

Semua Balasan (5)

christ1
christ1
  • Top 25 Contributor
  • Moderator

Try to start Windows in safe mode with networking enabled. - Win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/kb/safe-mode

Does the problem go away?

AlisonG
AlisonG Pemilik pertanyaan

I went through all those steps successfully - windows safe mode and thunderbird safe mode and it didn't change anything.

christ1
christ1
  • Top 25 Contributor
  • Moderator

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

AlisonG
AlisonG Pemilik pertanyaan

I followed all safe mode instructions and nothing changed. If this a repeat post, I apologize.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

What type of account - yahoo?