Debugging Mozilla VPN

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If you’re having problems with Mozilla VPN, Mozilla Support may ask you to use the Debugging tool. Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it.

  1. Open Mozilla VPN and click the Settings vpn settings icon icon.
    vpnsettings2.0
  2. Click or tap Get Help.
  3. Select View Log.
    This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem. The logs don’t contain browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.
  4. Attach the .txt file to your support ticket.

I can't log in to Mozilla VPN to generate the log file - What to do

  1. On the Mozilla VPN Get started screen, click or tap Get Help.
  2. Select View Log. This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem. The logs don’t contain browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.
  3. Save and attach the .txt file to your support ticket.

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