Forum zhromadźenstwa Thunderbird

I have email accounts that are with Shaw (shaw.ca) which was bought by Rogers. I've had these accounts for years, and about a week ago the emails were not being downloaded and I could not send emails either. The email server is : Incoming - imap.shaw.ca, security type SSL, port 993

                   Outgoing - mail.shaw.ca, security type STARTTLS, port 587, with domain shaw.ca

I deleted Thunderbird and reinstalled it on my desktop computer that runs Windows 11, and attempted to add my Shaw email accounts using the above email server information, however received an error message that it could not connect to the server. I was however able to set up my Outlook and Hotmail accounts and could receive and send messages.

I also have Thunderbird on my laptop (Windows 11), and the Shaw email accounts were also unable to receive or send, although they were receiving and sending last week.

I contacted Shaw (Rogers) technical support and they said the Shaw webmail was operating because I could send and receive using Webmail, but that it must be an issue with Thunderbird. This did not make sense as I also installed Canary and Mailspring, and was unable to have my Shaw email accounts set up in those email programs with them being unable to connect to the Shaw email server. The tech rep said I would need to contact Thunderbird to have them confirm there was no problem on Thunderbird's side.

I also installed the Outlook email program and tried installing one of my Shaw email accounts using the Shaw server specs, and it installed the account and connected to the Shaw email server. I was able to send and receive emails from it. When I used the same Incoming and Outgoing specs in Thunderbird, Canary, and Mailspring, it would not connect to the Shaw email server.

Any suggestions as to what the problem might be and what might be done to correct it to allow my Shaw email accounts to be set up in Thunderbird would be much appreciated. Thanks.

When I try to send an email via Thunderbird using my email account it errors out with a smpt error. I went in and deleted all the passwords (like it said online) to force a screen to pop up. Then I closed Thunderbird and restarted it with no success.

I think I've tried everything to figure out why Thunderbird will not send emails.

Yes there was an update the last week of May to version 140.11.1esr (64-bit).

Yes the incoming and outgoing mail server info gibes with my ISP (Shaw) - added pix

Yes have done the necessary adjustments to Windows Defender and Firewall.

Yes I have increased mail.news.tcptimeout because occasionally have received message that "Outgoing server

• SMTP" mail.shaw.ca timed out. Try again. Yes I have indeed tried again.

Yes I have called Shaw and they will not offer any suggestions because TB is a third-party.

What's left to try? A version reversion? Thunderbird has been so stable for so long. I even considered Betterbird but it uses the same profile so............

Thanks.

I have a large number of email accounts configured in Thunderbird, roughly 20 or more.

Occasionally, one of the accounts needs to re-authenticate or re-enter its password. When that happens, Thunderbird opens a password/authentication dialog, but the dialog does not clearly tell me which configured email account triggered it.

With only one or two accounts this might not be a serious issue, but with many accounts it becomes very difficult to know which account needs attention. I may see a login prompt, but I do not know whether it belongs to a reg@r...p.com or work@r...p.com, or jobs@r...p.com, or hello@r...p.com, and so on.

I get it, outgoing SMTP servers can be shared or associated with multiple identities/accounts. In my setup though, each outgoing account is effectively one-to-one, and I still have no practical way to tell which email address the login prompt is for.

Even when an outgoing server is shared by more than one account, it would still help if the prompt showed the related a list of the accounts/identities connected to that outgoing server.

I was hacked on 8th and received no emails until 11th. I think there may have been a couple of important emails but I can't find a way to retrieve them. Can you help please.

An address book that I was using for years suddenly stopped working. It was called 'nachbarn'. I had to rename it to 'nachbarn@here', and it worked again. This is on Linux, and a week ago I have been using this list with its old name. But in betwen I changed my account from POP3 to IMAP, which may have contributed. Since there are plenty of complaints on the Internet, I'd suggest to change the plausi check for the address field, so that the address must either contain an '@' or be the name of a list or address book?

Thanks a lot!

This is a Thunderbird question so be patient :). All of a sudden I was locked of MyMail and Mail on iPad and iPhone so I updated my comcast password but I can't update it in Thunderbird because it isn't accepting my old password. When I try to send a message there's a window that pops up that says why it wasn't sent and it says enter new password but when I click on that it goes away and doesn't let me enter one. When trying to figure this out I googled and it suggested removing all providers if I wanted to use all new credentials. So I have to add Comcast back in but I don't know how. So now it doesn't give me the option to show passwords. So i screwed up. How do I straighten this out? Plus it is now almost midnight and I have not received any new emails since this morning. I think part of this is the business about having to change to a new Comcast email system. But I still need help with the password issue. I have an appointment with Comcast tomorrow afternoon so hopefully I can start to get emails in MyMail. TIA.

Hi, I accidentally deleted all my emails on my desktop. I was in Account Settings and pressed the red "Delete" button that appears next to the account name on the screen. I was trying to reset the email account settings but when i pressed delete, the mail account and all my old messages were deleted from my desktop.

I do see a file in the folder in User/appdata/roaming/thunderbird/profiles.../mail/mail.server.co.za that says "Inbox" and I THINK that might be my old emails but I can't seem to get Thunderbird to open the file. I've tried using ImportExportNG but it still won't open that file.

Is there a way to recover my old emails without having to take my computer to a specialist?

Appreciate any help. Hani

In Thunderbird a password for an email account was deleted from the password list, but then how is a new password applied to that same mail account? I'm only getting error login messages with no apparent field, or opportunity to enter a new password. I'm concerned starting fresh and deleting the email account itself will delete all my saved emails associated with that account.

Last week I started getting the attached pop-up

I don't use Calendar on Thunderbird (as it does not sync ) Not sure why this has started ..... I have tried putting in password and ticking the remember box - but it still keeps popping up.

We have used mobile.charter,net for our emails since we signed up for your product. Now my husband gets the mobile.charter.net "certificate is not from a trusted source" error when Modzilla is retrieving emails. I have the same email provider, and do not get the error message from Modzilla. Can you help us correct this problem?

I set up a filter to move messages to the junk folder. If it's not from a .com, .net, or .org domain, move it. Here's how I set it up... If the "from" incoming message doesn't contain "any of the following" ".com" ".org" or ".net" move it to "junk". It moved .com and .org messages to junk anyway. What did I do wrong? There are too many TLDs to create a filter for all of them.

Hi I am Unable to send e-mails (only receive) after adding a 3rd account to my thunderbird, a microsoft e-mail (the other 2 are gmx and my old work e-mail). This is my private laptop. I tried tons of troubleshootings incl. deleting passwords, triple checking all settings (they are all correct), but I always get a pop up with "Login to server smtp.office365.com with username ... failed" when trying to send an e-mail. When I click on enter new password it just tries to send the e-mail again, which fails, so unable to enter anything.

I keep getting the following error when trying to download emails from yahoo.mail: Authentication failure while connecting to server pop.mail.yahoo.com Have hundreds of emails sitting in yahoo.mail that I need to load onto my desktop. Any help is appreciated!

I received a spam message this morning that had a "Disposition-Notification-To" (aka Read Receipt) line that had MY email address on it. I honestly don't know why a spammer would do this - but that's not the issue. I have Read Receipts disabled, but Thunderbird generated an email (to me) and sent it to my mail host. This seems like a bug. Even if the Read Receipt has my email address on it (making it mostly harmless), Thunderbird shouldn't have generated the message. Or am I missing something? Thanks.