Wersije přirunać

cookies settings troubleshooting

This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled.

This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled. For more information on cookies, see the [[Cookies]] article. = Check cookie settings = Firefox can be set to not accept cookies. To turn on cookies: {for fx35} # [[T:optionspreferences]] [[T:customhistory]] # Make sure '''Accept cookies from sites''' is check marked. # Make sure '''Accept third party cookies''' is check marked. ** [[Disabling third party cookies]] can cause problems with some websites. Enable this setting to rule it out as a cause for your problem. # Click {button Exceptions...}. # Make sure the site you're trying to access isn't listed. ** If it is listed, click on its entry, then click {button Remove Site}. {/for} {for fx3} # [[T:optionspreferences]] # Click the {menu Privacy} icon. # Make sure '''Accept cookies from sites''' is check marked. # Make sure '''Accept third party cookies''' is check marked. ** [[Disabling third party cookies]] can cause problems with some websites. Enable this setting to rule it out as a cause for your problem. # Click {button Exceptions...}. # Make sure the site you're trying to access isn't listed. ** If it is listed, click on its entry, then click {button Remove Site}. {/for} {for fx35} = Clear history for that site = The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem: # {for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click on the {menu History} menu and select {menu Show All History} to open the Library window. # At the top right corner, type the name of the website you wish to forget in the ''Search History'' field, and press {for win,linux}{key Enter}{/for}{for mac}{key Return}{/for}. # In the resulting list, {for win,linux}right-click{/for}{for mac}hold down the {key Ctrl} key while you click{/for} on the site you wish to forget, and select {menu Forget About This Site}. <br/> <br/> [[Image:dc83bef63b83bac0c4f29a23fe07e0f0-1244842501-315-1.PNG]][[T:windowsPic]] # Close the Library window. {/for} {for fx3} = Clear cookies for that site = The cookies for the site with problems that are already stored on your computer may be causing the problem. Delete them and then test for your problem: # [[T:optionspreferences]] # Select the {button Privacy} panel. # Click {button Show Cookies...}. The Cookies window will appear. # In the '''Search:''' field, type the name of the site whose cookies you want to remove. The cookies that match your search will be displayed. # Select the cookie(s) in the list to remove and click {button Remove Cookie}. ** Pressing {for win,linux}{key Ctrl}{/for}{for mac}{key command}{/for}+{key A} will select all the cookies in the list. # Click {button Close} to close the Cookies window. # [[T:closeOptionsPreferences]] {/for} = Clear all cookies and the cache = If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache: {for fx35} # {for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click {menu Tools}, then select {menu Clear Recent History...}. # In the '''Time Range to clear:''' drop-down, select '''Everything'''. # Click the arrow next to '''Details''' to display the list of items that can be cleared. <br/> <br/> [[Image:ae6b5fbd2dc1c3e4ca37ac0e94974c4a-1251586546-754-1.png]][[T:windowsPic]] # Select both '''Cookies''' and '''Cache'''. # Click {button Clear Now}. {/for} {for fx3} # {for win,linux}At the top of the Firefox window{/for}{for mac}On the menu bar{/for}, click {menu Tools}, then select {menu Clear Private Data...}. # Select both '''Cookies''' and '''Cache'''. <br/> <br/> [[Image:ae6b5fbd2dc1c3e4ca37ac0e94974c4a-1251586735-924-1.png]][[T:windowsPic]] # Click {button Clear Private Data Now}. {/for} <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Websites_report_cookies_are_disabled Websites report cookies are disabled (mozillaZine KB)]'''''