Contributors
Contributors
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Table of Contents
In Conversocial, you'll see all kind of tags from product, platform, locale, and others. But specifically, there are only 3 type of tags that we have to pay attention to in Conversocial, especially when you are a moderator. It's good hygiene to make sure that we have at least applied these 3 kinds of tags.
Issue tags
Issue tags are tags that describe the type of issue. In Conversocial, it's start with "Issue:". We set up automatic rule for this type of tags, but it's always good to double check if the tag is applied appropriately.
| Bug | Use this when a user is reporting a valid/reproducible bug |
| Churn | Use this when the user indicate that s/he is leaving the app/uninstalling |
| Compliment | Use this when a user expresses gratitude/compliment of the product/team/organization |
| Feedback | Use this when a user is expressing feedback instead of seeking help/support |
| Get help | Use this when the user is asking a general how-to or general troubleshooting question that is not technical |
| Rant | Use this when the user is only expressing rant/hateful comment without specific feedback |
| Technical | Use this when the question is related to a technical aspect of the product |
Component tags
Component tags are tags that describe the area of the product that become problematic. We mostly automated component tags, so moderator/contributor just have to correct it if it's wrongly tagged. Find out the variety of component tags we have for mobile support below:
| Tag name | Automatic rule? | Description |
| Accessibility | yes | Category for any inquiries related to accessibility of the product. |
| Account | no | Category for Mozilla account related issues |
| Autofill | no | Category for the autofill feature |
| Bookmark | yes | Category for any inquiries related to bookmark. |
| Cache/cookie | yes | Category for any inquiries related to cookies or cache. |
| Collections | no | Category for any inquiries the Collections feature in Android |
| Compatibility | yes | Category for any inquiries related to web compatibility. |
| Controversial | no | Category for any sensitive/controversial matter. You may want to escalate this kind of conversations. |
| Crash | yes | Category for any inquiries related to crashing. |
| Customization | yes | Category for any inquiries related to browser customization fuctionality like theme, toolbar customization, etc. |
| Download | yes | Category for any inquiries related to the download function/behavior. |
| Extensions | yes | Category for any inquiries related to add-ons/extensions |
| Hang/freeze | yes | Category for any inquiries related to hang/freezing. |
| Installation/update | yes | Category for any inquiries related to product installation/update process. |
| Media | yes | Category for any inquiries related to media content including images, audios, and videos. |
| Migration | no | Category for any feature parity from Fennec to Fenix |
| Optimization | yes | Category for any inquiries about app optimization |
| Password | yes | Category for any inquiries related to passwords and about:login. |
| Performance | yes | Category for any inquiries related to performance. Usually about RAM consumption or slowness. |
| Permission | yes | Category for any inquiries related to permission (usually for mic/webcam). |
| no | Category for any issues related to printing. | |
| Private Browsing | no | Category for any issues related to the Private Browsing mode |
| Reader mode | no | Category for any issues related to reading mode functionality |
| Release | no | Category for release-related issue |
| Search | yes | Category for any inquiries related to search. |
| Security/privacy | yes | Category for any inquiries related to privacy and security feature. |
| Settings | yes | Category for Settings related inquiries |
| Site breakage | yes | Category for any issues related to website breakage. Usually caused by tracking protection feature or webcompat. |
| Sync | yes | Category for any inquiries related to Sync feature |
| Tab | yes | Category for any inquiries related to tab including tab container |
| UI/UX | no | Category for any feedback about app's UI/UX |
| Updated review | no | Category for any updated review |
Category tags
Category tags are tags that describe the specific issue of a conversation. It may have association with a product tag, issue tag, or a component tag. We don't automate category tag, so the moderator or contributor should manually add it.
Firefox for Android
Here's a list of category tags for Firefox for Android:
| Tag name | Description |
| Account:2fa-locked-out | Reports of a locked Firefox Account due to 2fa |
| Ads:sponsored-shortcuts | Comment about the sponsored shortcuts in Firefox for Android |
| Autofill:credit-card | Reports about credit card autofill |
| Autofill:form | Reports about form autofill |
| Autofill:password | Reports about password autofill |
| Bookmark:bookmarks-disappear | Users reporting that bookmarks disappear, mostly after the app is updated |
| Bookmark:export | Request for an export feature for bookmarks |
| Bookmark:import | Request for a feature to import bookmarks from another browser |
| Bookmark:organization | Request to improve bookmark organization (categorization, sorting, etc) |
| Breakage:desktop-mode | Site breakage issue when user is using the desktop mode |
| Competitor:brave-comparison | When a user compare Firefox to Brave browser |
| Competitor:chrome-comparison | When a user compare Firefox to Chrome browser |
| Competitor:edge-comparison | When a user compare Firefox to Edge browser |
| Competitor:other-comparison | When a user compare Firefox to other browsers |
| Connection:certificate-issue | Connection issue caused by security certificate |
| Custom:pocket-recommendation | Comments about pocket recommendation feature in the homepage |
| Custom:shortcuts | Reports about shortcuts feature in the Home page |
| Custom:shortcuts-sametab | Request to open shortcut in the same tab instead of a new one |
| Custom:url-as-homepage | Request the ability to set custom URL as homepage |
| Download:location | Request the ability to set custom download location |
| Extensions:android-translate | Request to support add-ons for translation |
| Media:PiP | Reports about issue with Picture in Picture feature |
| Migration:about-config | Request to support about:config (feature parity) |
| Migration:addons-extended-support | Request to support more add-ons (feature parity) |
| Migration:save-as-pdf | Request the ability to save page as PDF (feature parity) |
| Migration:view-source-code | Request the ability to view source code (feature parity) |
| Optimization:app-size | Request to optimize app size |
| Optimization:data-usage | Request to optimize data usage |
| Optimization:tablet-ui | Request to optimize UI for tablet devices |
| Performace:app-loading-time | Performace problem with the app loading time (slow to perform an action) |
| Performace:battery-consumption | Performace problem related to battery consumption |
| Performace:CPU-memory-issue | Performance problem with memory/CPU consumption |
| Performace:loading-issue | Performace problem with loading a page |
| Performace:rendering-issue | Performace problem with page rendering |
| Print:in-app-print | Request native printing feature |
| Privacy:data-collection-concern | Concern about privacy/data collection in Firefox |
| Privacy:tracking-dashboard | Comment about the tracking dashboard |
| Rant:product-direction | Rant about product direction |
| Request:view-certificate-details | Request the ability to view SSL certificate details |
| Search:firefox-suggest | Comment about search suggestion feature (Firefox Suggest) |
| Setting:respect-settings | Request for the team to respect user's preferences/setting upon updating |
| Settings:set-to-default | Problem with setting the app as the default browser |
| Tab:reorder | Request the ability to reorder tab manually |
| Tab:send-tab-not-working | Problem with send tab feature not working |
| UI/UX:dex-support | Support request for ability to resize app in Samsung DeX |
| UI/UX:history-categorization | Feedback about history categorization |
| UI/UX:newtab-behavior | Comments about new tab behavior |
| UI/UX:pull-down-to-refresh | Request the pull down to refresh feature |
| UI/UX:refresh-button | Comments about the refresh button placement |
| UI/UX:review-prompt | Concern about in-app prompt that request users to rate/review the browser |
| UI/UX:swipe-gesture | Request to support swipe gesture |
| Update:data-loss | Issue about data loss after updating the app |
| Update:force-update | Concern about forcing update |
| Web:web-standard-implementation | Feedback about web standard implementation |
Firefox Focus for Android
Here's a list of category tags for Firefox Focus for Android:
| Tag name | Description |
| Tab:new-tab-button | Request for the ability to open multiple tabs from a new tab button |
| UI/UX:adblock | Concerns about adblocking feature |
| UI/UX:custom-toolbar-placement | Request for a the ability to move toolbar between above/bottom |
Complete Mobile Support guidelines
Go back to the Mobile Support guidelines to continue learn about mobile support contribution.
