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Clicking on a link results in nothing (but works using Chrome) - Why?

  • 3 odgovora
  • 1 ima ovaj problem
  • 4 prikaza
  • Posljednji odgovor od FredMcD

Westerncda
Westerncda
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I have Windows 7 Pro. When I log into my cable provider to view my bill I click on "View my Bill" and nothing happens. I click on statements available for viewing and nothing happens. I click on another link and it works. I click on Logoff and it gives me the next link to confirm logoff - I click on confirm and nothing happens. Everything does work when I use Chrome. Everything used to work using Firefox on my XP laptop (now have an I5 desktop with Windows 7). Why won't this site work as it should using Firefox 48.02?

I have Windows 7 Pro. When I log into my cable provider to view my bill I click on "View my Bill" and nothing happens. I click on statements available for viewing and nothing happens. I click on another link and it works. I click on Logoff and it gives me the next link to confirm logoff - I click on confirm and nothing happens. Everything does work when I use Chrome. Everything used to work using Firefox on my XP laptop (now have an I5 desktop with Windows 7). Why won't this site work as it should using Firefox 48.02?

Izabrano rješenje

The site that I had problems with did not clear after deleting cache and cookies but did work when I went to safe mode - must be an addon I had. Thanks for the help

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Svi odgovori (3)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

Westerncda
Westerncda Vlasnik pitanja
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Odabrano rješenje

The site that I had problems with did not clear after deleting cache and cookies but did work when I went to safe mode - must be an addon I had. Thanks for the help

FredMcD
FredMcD
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Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.