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Trying to get TB 155 to link with microsoft exchange account and failing - what can I do?

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Shannon Harvey
Shannon Harvey

My office has moved our emails onto a microsoft exchange server. I backed up my emails, removed all accounts, settings, passwords and then rebooted. Found instructions online. Went to add account > New mail. The account hub page after selecting "new mail" asks me for my name and email. after I input that, it then allows me to continue. It says "account settings found automatically" and offers me 3 options - IMAP, Exchange or Exchange (with owl add on). I select Exchange. In the left hand box next to the options, It shows all the email details and then at the end "authorisation by normal password". I try to click "edit configuration" but nothing happens, so I select "continue". The page now asks for a password. I input the password the IT shop guy gave us and then press continue but get an error message at the top - "unable to log in at server. probably wrong configuration, username or password". The only inputs available to me are the password line and the "back" or "continue" buttons. No trigger of my web browser occurs in order to input any Authorisation on microsoft via my Authenticator app.

What can I do (besides using OWL - I don't have the spare funds for yearly subscription)?

Thanks

My office has moved our emails onto a microsoft exchange server. I backed up my emails, removed all accounts, settings, passwords and then rebooted. Found instructions online. Went to add account > New mail. The account hub page after selecting "new mail" asks me for my name and email. after I input that, it then allows me to continue. It says "account settings found automatically" and offers me 3 options - IMAP, Exchange or Exchange (with owl add on). I select Exchange. In the left hand box next to the options, It shows all the email details and then at the end "authorisation by normal password". I try to click "edit configuration" but nothing happens, so I select "continue". The page now asks for a password. I input the password the IT shop guy gave us and then press continue but get an error message at the top - "unable to log in at server. probably wrong configuration, username or password". The only inputs available to me are the password line and the "back" or "continue" buttons. No trigger of my web browser occurs in order to input any Authorisation on microsoft via my Authenticator app. What can I do (besides using OWL - I don't have the spare funds for yearly subscription)? Thanks

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