Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I 'save' something as a download to desktop, but when I try to open it again, it says 'cannot open'. The symbol on the download is Firefox this using

  • 1 प्रत्युत्तर दें
  • 2
  • 2 views
  • के द्वारा अंतिम प्रतियुतर Scribe

Merry2
Merry2
more options

When I save a download from my email or other site, it saves and can be brought to my desktop. it shows the Firefox symbol on the square, but it won't open. I have Windows Vista. I do not use Windows Explorer or even update it. I have Firefox as my homepage. I have sped up my Firefox, I think; it said Adobe is up to date, but i cannot find it in my computer anywhere. I am trying to open PDFs I think. This was never a problem before. Each time I try to open one of these saved files from 'downloads' it just saves it again to downloads. I have tried to open them in other formats, but they all say "cannot". I can't send one of these to you, because things "not supported" don't show up when I browse the desktop for attachments. Merry2

When I save a download from my email or other site, it saves and can be brought to my desktop. it shows the Firefox symbol on the square, but it won't open. I have Windows Vista. I do not use Windows Explorer or even update it. I have Firefox as my homepage. I have sped up my Firefox, I think; it said Adobe is up to date, but i cannot find it in my computer anywhere. I am trying to open PDFs I think. This was never a problem before. Each time I try to open one of these saved files from 'downloads' it just saves it again to downloads. I have tried to open them in other formats, but they all say "cannot". I can't send one of these to you, because things "not supported" don't show up when I browse the desktop for attachments. Merry2

All Replies (1)

Scribe
Scribe
more options

Hi, firstly, I see you have 'Coupons, Inc. Coupon Printer 5.0.2.8' in your plugins, it's just possible that is interfering, so as a test, set it to Never Activate - Add-ons Manager (Ctrl+Shift+A) > Plugins.

If that isn't the cause, have a look at -

I'm not seeing Adobe Acrobat/Reader in your plugins (Ctrl+Shift+A) > Plugins, so you could check in you PC's Programs. If you want to download it, you can do so from https://get.adobe.com/reader/?loc=uk&promoid=KLXME (I would deselect any optional offers)!

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!