Firefox crashes every time when i open it.
Hello i recently noticed a firefox crash. I started it and it crashed. Now it happens to me every time when i start it. Please someone help me i tried to uninstall and then install , reseting but nothing works!? Also i have antivirus protection and it isn't caused by a virus. Here are my crash id's : bp-cd490cde-9227-4f1b-af49-d19e02131107 bp-4d435826-25df-41d3-a707-24deb2131107 bp-152b1bb7-0d84-41b6-aa87-ee1352131107 bp-c7e61e2c-aa34-4693-90c4-8ddb62131107
THANKS!
כל התגובות (3)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
I gave it in the post!
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes