Firefox crashing on startup
When I start Firefox, it immediately crashes. It also crashes when I start Firefox in safe mode.
I did uninstall Firefox delete the program files folder, then reinstall. When I did this Firefox worked, but it was very laggy and withing 10 minutes of me using it it crashed, and is now again crashing every time I open it.
I updated many of my plugins and I updated my video drivers but that hasn't helped.
Here are 5 crash IDs: bp-5dd85e50-895e-49fb-ad42-8e07d2130707 bp-38aec1f6-f3d0-40ef-af5c-760b82130708 bp-a93d57e1-5186-4b89-b98d-20a292130708 bp-aff2d94b-c4fc-46bb-bf92-5a3732130708 bp-b96835b7-21ac-4f60-bd47-ea60e2130708
פתרון נבחר
Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
- Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
Did this fix your problems? Please report back to us!
Thank you.
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פתרון נבחר
Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
- Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
- In the Firefox options window click the Advanced tab, then select "General".
- In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
- Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
Did this fix your problems? Please report back to us!
Thank you.
I can't click on the orange Firefox button because Firefox crashes as soon as it loads. Is there any other way to do this?
Try doing the above in windows safe mode
Although putting windows in safe mode didn't work, I was able to get to the options after resetting Firefox. Turning off hardware acceleration seems to have worked as Firefox hasn't crashed on me yet, and the lag is gone. I am curious though as to why this problem started happening in the first place.
Thanks for the help.
Hi if it fails again, try creating another user file...non Admin.. try it there and see how it operates... if it does start creating issues..I have a post here too with a large issue I am dealing with...
I will try and follow this post. as I am curious..I have had the crash a few times...but ran malware and corrected issues fast
You may be running out of memory.
If possible then try to install some extra memory (e.g. 2 GB) or try to disable some other programs that are running.
Had the same problem, just started doing it. Ran Malwarebytes and found this, Files Detected: 1 C:\Users\owner\dwhelper\Downloads\HD_video.zip (Malware.Packer.HGX1) -> Quarantined and deleted successfully. Deleted it and working fine now.