When I go to a website requiring login, and am logged in automatically, I still get prompted by Software Security Defice for master password. New w/Firefox 24.
If I go to a website that requires a login & password, and I have it set up to automatically log me in, I get automatically logged in (it remembers by userid & password for that site), but the prompt from the Software Security Device for my master password appears as well. I can cancel the prompt and it goes away, but it shouldn't show up because I'm already logged in. This problem started happening after I downloaded Firefox 24 yesterday.
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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
- Do NOT click the Reset button on the Safe Mode start window.
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Note that Firefox Sync also requires you to enter the Master Password.
I tried tried what you suggested and still had the problem. Then I tried logging off of the site, then revisited it and let it log on automatically again, and I did not get the prompt--it was as if the software security device didn't recognize I was logged on to that site, but once I logged off and let it log on again, the problem disappeared. Works fine now. thanks
none of this is working. So what now? It's really irritating. :-(
Hi shirleyone
Could you please start a new thread for your question instead of posting in an existing thread?
Then you can provide more information like your operating system and installed extensions and installed plugins.