Avatar for Username

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

אשכול זה הועבר לארכיון. נא לשאול שאלה חדשה אם יש לך צורך בעזרה.

I can't get a trailer to play in Redbox.com that is an Adobe Flash in Mozilla. It plays in Explorer

  • 1 תגובה
  • 9 have this problem
  • 2 views
  • תגובה אחרונה מאת the-edmeister

pattilippa
pattilippa
more options

I am in Mozilla and try to play a trailer in Redbox.com and it won't play. It keeps telling me I need to Update my Flash player. I reload Adobe and keep getting the same message. If I try to do the same thing in Explorer, the trailer loads with no problem.

I am in Mozilla and try to play a trailer in Redbox.com and it won't play. It keeps telling me I need to Update my Flash player. I reload Adobe and keep getting the same message. If I try to do the same thing in Explorer, the trailer loads with no problem.

כל התגובות (1)

the-edmeister
the-edmeister
  • Moderator
more options

IE uses a different version of Flash (ActiveX) than other browsers use (Plugin). You need to install the Plugin version of Adobe Flash.

1.Download the Flash setup file from here:
Adobe Flash - Plugin version.
Save it to your Desktop.

2. Close Firefox using File > Exit
then check the Task Manager > Processes tab to make sure firefox.exe is closed,
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}

3. Then run the Flash setup file from your Desktop.

  • On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen).

See this:
http://vistasupport.mvps.org/run_as_administrator.htm

Also, Java is out of date and needs to be updated. Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers

1.6.0_21 is the current version.