ok so now i m to assk anew question

i have been tired many things to do and have tried all of them instead of uninstalling and reinstalling Firefox. Which i should not have to do as none of what is happening is my fault. I have done all i was asked by many of you and have done it all . I am getting no answer and no real solution by Firefox to tell me why i continue to get that you all think i am a dumbie none of this is my problem yes i have desktop icons which i have always had and yes they ope up with Firefox and never ever have i had this before they have always open with no problem until this last updated version. I am constantly getting Firefox is running but not o responding. Why when i go to chrome or click the chrome add on in address bar a say click on my amazon I con it opens right up with not saying google is running but not responding. why ca none of you answer the question and why can it not be accepted that it is a Firefox problem and not me. As i have said i have had these same desktop shortcuts since i got my computer on windows 7. up until this last version i never ever had Firefox say it is running but not responding. Like ic said i have done all that way said by Bugzilla Firefox help and still no real answer and no fix . I am tellin you it is not me it is a Firefox problem. why can this not be researched and find out why. I am sure i am nt the only one with this problem. Please i need a solution or ill stop using Firefox which i have for over 20 years but apparently Firefox does not care and thanks SOLUTION PLEASE