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Moto Android phone resprayed disconnect from Mozilla VPN.

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  • תגובה אחרונה מאת TyDraniu
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Disconnect from home network repeatedly during the day. Have reinstalled, always on activated and allow in background. Nothing works. On my personal computer it never disconnect s

Disconnect from home network repeatedly during the day. Have reinstalled, always on activated and allow in background. Nothing works. On my personal computer it never disconnect s

כל התגובות (3)

Hi ckelle,

this can sometimes happen on certain Android phones because of aggressive battery optimization or network management settings. Since reinstalling and enabling background access did not help, try disabling battery optimization specifically for Mozilla VPN in your Android app settings, and also check whether your Motorola device has extra power-saving features like “Adaptive Battery” or “Background restrictions” enabled. Those can force the VPN to disconnect even when “Always-on VPN” is active.

Thanks for the reply. Disabling battery optimization and turning off adaptive battery setting didn't fix the issue.

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

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