Can you attach a screenshot?

• https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
• use a compressed image type like PNG or JPG to save the screenshot

aloha FYI; for several days some, not all, of my Gmail accounts wouldn't load. just showed Sorry Temporary Error, error code 4. went into one of the 'error' accounts and fumbled around pushing whatever buttons i saw and don't know what i did, but only one of the accounts, that one with the error before, came up in all of the half dozen email icons. so, had to add all the other accounts, switch the names on two of the icons, close the extra tabs, and reorder them in the tab line, but somehow fixed the problem. all come up like they did before now. what did i do? i love computers. cheers

Hi,

Sorry to hear that. Here are some standard troubleshooting steps that may resolve the issue:

1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield icon in the left part of the address bar.
   • If ETP is enabled, try disabling it.
2. If the problem is not fixed, try clearing Firefox cache.
3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.

Does any of the above help? Looking forward to your update on how it goes!