Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

why is my account disconnected? I was using it earlier today then went back to it and it wasn't working, says disconnected.

Hey Ellen, for account specific questions, please use the link shared earlier for direct support.