Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות האפשרות ״דיווח על שימוש לרעה״.

מידע נוסף
נפתרה Archived

The certificate for imap.googlemail.com does not come from trusted source

WEBCRUISING016

Running Thunderbird 140.8.0esr 64bit Windows 11 Home, v25H2 932GB storage 32GB ram i7-13700k

Recently, I've started getting the following message every time I launch Thunderbird: "The certificate for imap.googlemail.com does not come from a trusted source."

Digging into details I get: "you are about to override how Thunderbird identifies this site" "Location: imap.googlemail.com:993" "This site attempts to identify itself with invalid information" "Unknown Identity. The certificate is not trusted because it hasn't been verified as issued by a trusted authority using a secure signature."


Digging deeper into the certificate I find the issuer is Bitdefender who I use for antivirus and VPN. However, the VPN shows no effect when enabled or disabled. The validity period is 2 Feb 2026 to 27 Apr 2026

l can get email, but cant send it. Is Bitdefender at fault?

I'm stumped. What should I do???

Running Thunderbird 140.8.0esr 64bit Windows 11 Home, v25H2 932GB storage 32GB ram i7-13700k Recently, I've started getting the following message every time I launch Thunderbird: "The certificate for imap.googlemail.com does not come from a trusted source." Digging into details I get: "you are about to override how Thunderbird identifies this site" "Location: imap.googlemail.com:993" "This site attempts to identify itself with invalid information" "Unknown Identity. The certificate is not trusted because it hasn't been verified as issued by a trusted authority using a secure signature." Digging deeper into the certificate I find the issuer is Bitdefender who I use for antivirus and VPN. However, the VPN shows no effect when enabled or disabled. The validity period is 2 Feb 2026 to 27 Apr 2026 l can get email, but cant send it. Is Bitdefender at fault? I'm stumped. What should I do???

כל התגובות (1)

פתרון נבחר

I dug into Bitdefender website.

I was directed to the Protection menu and then to Advanced Threat Defense. Then I added an exception to the Thunderbird.exe.

Problem solved.