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Choppy videos

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  • תגובה אחרונה מאת Denys

Videos in Firefox are choppy and erratic but same URLs in Edge are fine?

Videos in Firefox are choppy and erratic but same URLs in Edge are fine?

כל התגובות (1)

Hi there,

Could you please share some examples of such URLs? Also, here are some standard steps that may help you:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist?

Looking forward to your update!

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