Thunderbird crashes after recent MS W10 updates. Caused by Bitdefender.
Thunderbird had never crashed before, but lately, after the last 2 Windows 10 updates within the last 2 weeks, it crashes. It's at 128.5.2esr, the next-to-last update.
It always crashes when I choose "About" and it starts downloading the update. It appears that it doesn't get the 1st byte before crashing. It will still say 0 bytes when it crashes.
It also crashes if I leave it running and the screen goes through the screen saver mode and turns black. Twice it crashed while I was using it.
I thought it might have something to do with the fact that I had 4,000 emails in my Inbox (is there a limit?), so I deleted many and moved many to folders. I now have just under 1,000 in my Inbox.
I also tried restarting in Troubleshoot Mode and updating, but it still crashed at 0 bytes downloaded.
Is there a way to manually download the update and apply it? I can't find it on the website.
The next thing I know to do is reinstall. Is there anything I can try before doing that? Would you suggest uninstall first or reinstall over what's here?
השתנתה ב־ על־ידי Wayne Mery
פתרון נבחר
This problem no longer exists, but I don't know what fixed it. I did everything suggested above, and nothing seemed to work. After I did the safe boot and returned to a normal boot, it was fixed.
But now a worse problem has appeared. After update Version 128.7.0esr 2 days ago, the message "Checking mail service capabilities..." appears, then everything stops. I have no new mail since that update. Is there possibly a connection with the previous problem?
If there's no solution, how can I undo that update?
Should I start a separate thread with this problem?
Edit: More info -- It never asks me to log in, but I can still send messages.
Read this answer in context 👍 0כל התגובות (9)
Post a crash ID, a string beginning with bp-...
https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
In the meantime, run Windows in safe mode and test TB performance.
Having just a few thousand messages in a folder is not an issue, as long as it's less than 4B.
brg, did you find your crash IDs?
Here's last night's: bp-da78bd0a-35a6-450a-a851-39f8d0250118
This is the now-common Bitdefender issue:
sfhowes, thank you. Sounds probable, I'm trying it now.
פתרון נבחר
This problem no longer exists, but I don't know what fixed it. I did everything suggested above, and nothing seemed to work. After I did the safe boot and returned to a normal boot, it was fixed.
But now a worse problem has appeared. After update Version 128.7.0esr 2 days ago, the message "Checking mail service capabilities..." appears, then everything stops. I have no new mail since that update. Is there possibly a connection with the previous problem?
If there's no solution, how can I undo that update?
Should I start a separate thread with this problem?
Edit: More info -- It never asks me to log in, but I can still send messages.
השתנתה ב־ על־ידי bfrg1513
Okay, disregard all the above. I decided in desperation to restart Thunderbird yet again, and this time it all works. Could a faulty router be the problem? A new one is on the way, so that's just a rhetorical question. Thanks for all the help here.
Bitdefender updated their software
Wayne Mery said
Bitdefender updated their software
Also, you were using 32bit Thunderbird. The problem does not exist in 64bit Thunderbird.