Crashing Nearly Daily, Reinstall to fix umppc.pdb umppc14210.dll Crashing Thread GeckoMain
Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefox is installed, it works the rest of the day with no issue but almost daily the morning after, it will start to open then instantly crash. When I check the crash logs, it shows in most of them: Modules - Filename: umppc14210.dll Version: 6.28.14210.0 Debug Identifier: B9143DE260194C88AB48EFD6782C9EAF1 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher
Some are this instead: Filename: umppc14105.dll Version: 6.27.14105.0 Debug Identifier: CE458B39D37A4C65A60024BBACED6EB31 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher
Crash Reasons from multiple crashes: Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ffa13aacf87 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x00007ff90af7b040 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000005234242b500
The Module xul.dll listed is almost always first in the list multiple times.
Crashing Thread (0), Name: GeckoMain
Frame 0
Module xul.dll
Signature GetDoubleWrappedJSObject(XPCCallContext&, XPCWrappedNative*)
Source js/xpconnect/src/XPCWrappedNativeJSOps.cpp:222
Trust context
When using the dark theme from Firefox, Google searching seems to break completely as well as some pages will not load which may be related to this.
I have already tried uninstalling Firefox, deleting all of the folders, then reinstalling with a freshly downloaded installer (Even tried the beta one) with same results. It seems potentially MAYBE related to how long ago I closed Firefox before I shut down (Like Firefox is trying to save something to a secure location and times out, then it will work but if it hasn't timed out, then it crashes... or this is my guess)
The Signature seems to change randomly for the crash between crashes. ID: aea4dc0b-5fb6-42e7-994a-d2a960211123 Signature: GetDoubleWrappedJSObject ID: 34686de9-c473-4df3-bb6d-cb8160211123 Signature: mozilla::dom::XMLHttpRequestMainThread::OnRedirectVerifyCallback ID: aa6c916b-141c-491b-998c-a90bf0211123 Signature: nsLineBreaker::AppendText ID: 915ecd96-399a-4257-995a-77bb30211123 Signature: fdlibm::acos ID: 995d35ff-7beb-4230-98d6-4839b0211123 Signature: fdlibm::acos ID: e3144271-4bd4-4bcf-8222-9f6060211123 Signature: fdlibm::acos ID: 60dc1a34-a80d-4e9e-94f5-1ed530211123 Signature: nsDisplayCanvas::CreateWebRenderCommands
I really am tired of constantly reinstalling Firefox but I do not want to use Chrome or Edge unless websites require it.
השתנתה ב־ על־ידי ngruebmeyer
פתרון נבחר
About the latest report; Update CrowdStrike Falcon If the problem continues, disable it.
Read this answer in context 👍 0כל התגובות (10)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
FredMcD said
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in. Please, Do not post a screenshot ! !For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
I was not sure which number would provide the best context. I have only been submitting some of them and usually I end up submitting in batches since I don't have the most time to spend at work troubleshooting instead of working... usually people are asking for help before I even sit down for the day.
Here you go: Report ID Date Submitted bp-34686de9-c473-4df3-bb6d-cb8160211123 11/23/2021, 9:30 AM
bp-aa6c916b-141c-491b-998c-a90bf0211123 11/23/2021, 9:30 AM
bp-915ecd96-399a-4257-995a-77bb30211123 11/23/2021, 9:30 AM
bp-995d35ff-7beb-4230-98d6-4839b0211123 11/23/2021, 9:30 AM
bp-e3144271-4bd4-4bcf-8222-9f6060211123 11/23/2021, 9:30 AM
bp-60dc1a34-a80d-4e9e-94f5-1ed530211123 11/23/2021, 9:30 AM
bp-839fed58-1601-4f36-9cf9-136e00211123 11/23/2021, 9:30 AM
bp-aea4dc0b-5fb6-42e7-994a-d2a960211123 11/23/2021, 9:30 AM
bp-0bd9e196-e874-408e-8ffa-f3f2f0211104 11/4/2021, 8:45 AM
bp-0dc82e16-7981-4c3f-8ba1-fd8950211018 10/18/2021, 9:34 AM
That's the most recent 10. These below are the rest in the listing.
bp-e9ce423e-9d42-4914-8191-8f1070211014 10/14/2021, 10:02 AM
bp-d997328a-eb37-4da5-b15b-db9e70211014 10/14/2021, 10:02 AM
bp-178093d2-c695-40b2-a140-8f5470211014 10/14/2021, 10:02 AM
bp-b584d15c-847f-43ec-9b50-2541d0211014 10/14/2021, 10:02 AM
bp-366c31a6-a74c-4d9a-a591-06e150211005 10/5/2021, 8:44 AM
bp-9fac5fc1-a8a2-4b34-ad28-7fca60211005 10/5/2021, 8:44 AM
Product Firefox Release Channel beta Version 94.0b9 Build ID 20211021185848 (2021-10-21) Buildhub data OS Windows 10 OS Version 10.0.18363
bp-34686de9-c473-4df3-bb6d-cb8160211123 Signature: mozilla::dom::XMLHttpRequestMainThread::OnRedirectVerifyCallback
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
umppc14210.dll = ? ? ? . . . .umppc10102.dll = CrowdStrike Falcon Sensor = CrowdStrike, Inc . . . .umppc9905.dll = CrowdStrike Falcon Sensor = CrowdStrike, Inc ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel beta Version 94.0b6
bp-aa6c916b-141c-491b-998c-a90bf0211123 = Uptime 7 seconds Signature: nsLineBreaker::AppendText
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
This is for Sumo's Related Bugs 1403656 NEW --- stack overflow during reflow, with infinite recursion in ProcessReflowCommands->DidDoReflow->DoFlushPendingNotifications
1377826 RESOLVED FIXED stack exhaustion in [@ nsLineBreaker::AppendText]
552697 RESOLVED WORKSFORME Crash [@ nsLineBreaker::AppendText] with mathml, margin and popup ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel beta Version 94.0b8 Build ID 20211019190240 (2021-10-19)
bp-915ecd96-399a-4257-995a-77bb30211123 = Uptime 63 seconds (1 minute and 3 seconds) bp-995d35ff-7beb-4230-98d6-4839b0211123 = Uptime 10 seconds bp-e3144271-4bd4-4bcf-8222-9f6060211123 = Uptime 33 seconds
Signature: fdlibm::acos
Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION ++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel beta Version 94.0rc3 Build ID 20211028161635 (2021-10-28)
bp-60dc1a34-a80d-4e9e-94f5-1ed530211123 bp-839fed58-1601-4f36-9cf9-136e00211123 = Uptime 2 seconds
Signature: nsDisplayCanvas::CreateWebRenderCommands
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
פתרון נבחר
About the latest report; Update CrowdStrike Falcon If the problem continues, disable it.
The crash reports you posted are for the beta version. Has the normal Firefox crashed, or only the beta?
FredMcD said
The crash reports you posted are for the beta version. Has the normal Firefox crashed, or only the beta?
You're right, the recent ones are the beta version in the crash report... Odd, I was pretty sure I uninstalled the beta version completely.
Additionally, when I pull up the about Firefox, it shows 94.0.2 and shows it's Release. They all seem to be: EXCEPTION_PRIV_INSTRUCTION or EXCEPTION_ACCESS_VIOLATION_READ
I may need to check with our security specialist to find out, last time I spoke to him (In regards to the crashing), he stated Firefox is uncommon in our environment so there are no direct restrictions on Firefox
There are some crashes I listed from before it switch to beta:
bp-aea4dc0b-5fb6-42e7-994a-d2a960211123 11/23/2021, 9:30 AM
bp-e9ce423e-9d42-4914-8191-8f1070211014 10/14/2021, 10:02 AM
bp-d997328a-eb37-4da5-b15b-db9e70211014 10/14/2021, 10:02 AM
bp-178093d2-c695-40b2-a140-8f5470211014 10/14/2021, 10:02 AM
bp-b584d15c-847f-43ec-9b50-2541d0211014 10/14/2021, 10:02 AM
bp-366c31a6-a74c-4d9a-a591-06e150211005 10/5/2021, 8:44 AM
bp-9fac5fc1-a8a2-4b34-ad28-7fca60211005 10/5/2021, 8:44 AM
The other reports are too old to be useful
Product Firefox Release Channel release Version 94.0.1
bp-aea4dc0b-5fb6-42e7-994a-d2a960211123 Signature: GetDoubleWrappedJSObject
Uptime 2 seconds
Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION
umppc14210.dll = ? ? ? . . . .umppc10102.dll = CrowdStrike Falcon Sensor = CrowdStrike, Inc . . . .umppc9905.dll = CrowdStrike Falcon Sensor = CrowdStrike, Inc
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
FredMcD said
Use these links to create a new profile. Use this new profile as is. Is the problem still there? https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Type about:profiles<enter> in the address bar.
I rebuilt my profile a short while back which might be the errors in the older logs. I spoke with my security specialist and he had me reinstall CrowdStrike Falcon (despite seeing no errors) so we will have to see if it works tomorrow morning.
I uninstalled and reinstalled CrowdStrike with my security team and it did not crash the following day nor after coming back from the holidays. Hopefully that is the end of this. :)