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Firefox crashes

  • 3 תגובות
  • 2 have this problem
  • 4 views
  • תגובה אחרונה מאת Moses

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Crash ID: bp-d6e8bb71-04b5-4504-b0dc-ea9d22140515

That's the most recent crash. It's been happening every 2-3 days for a while now. The last time, could not be restarted, even in safe mode. Chrome was working. Rebooted computer, no help. Changed to factory defaults, no help. Finally, after installing Windows updates, it started working again. I am expecting another crash at any time - no rhyme, no reason.

Troubleshooter installed.

Crash ID: bp-d6e8bb71-04b5-4504-b0dc-ea9d22140515 That's the most recent crash. It's been happening every 2-3 days for a while now. The last time, could not be restarted, even in safe mode. Chrome was working. Rebooted computer, no help. Changed to factory defaults, no help. Finally, after installing Windows updates, it started working again. I am expecting another crash at any time - no rhyme, no reason. Troubleshooter installed.

כל התגובות (3)

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Hi,

Is it possible we could get 3 more crash reports AFTER that first one as you said it was the most recent?

Telling from your only crash report (those 3 extra would come handy), it looks like two reasons.

  1. It's related to your Graphics (gfxContent)
  2. It's an OOM crash meaning Firefox ran out of memory

For number 1, you can try to disable hardware acceleration:
Firefox has hardware acceleration set to "on" by default, but it's still young, which means some video cards or drivers might have problems with it. You can try to disable hardware acceleration to see if that alleviates your problems.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps for Firefox version 29.0 and above:

  • Click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux. For Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window, click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:


For number 2, The System Memory Use Percentage in the crash reports is rather high, so this could be out-of-memory crashes.

See also:

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Don't have newer, here are the older ones if they're helpful (last few days):

Crash ID: bp-d6e8bb71-04b5-4504-b0dc-ea9d22140515  (5/15/2014)
Crash ID: bp-a925fc45-6784-4793-b80c-85bc32140513  (5/13/2014)
Crash ID: bp-51744468-ff53-4a5b-a287-39d632140511  (5/11/2014)
Crash ID: bp-57c6dfa9-a9d4-48a1-9bed-645c82140505  (5/5/2014)
Crash ID: bp-699f739e-0c2a-45e6-83b0-c67352140505  (5/4/2014)

השתנתה ב־ על־ידי cor-el

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Hi,

Please try the first step below to see how Firefox acts and then if it crashes again, please do the second step (disable hardware acceleration)
I left some troubleshooting steps above to see if the crashes were related to OOM/graphics.

In my opinion, your System Memory Use Percentage hovers around 80% which is fairly high so this could be out-of-memory crashes.

See also:


Another thing that could be causing this is hardware acceleration.
Firefox has hardware acceleration set to "on" by default, but it's still young, which means some video cards or drivers might have problems with it. You can try to disable hardware acceleration to see if that alleviates your problems.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps for Firefox version 29.0 and above:

  • Click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux. For Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window, click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: