Firefox Community Forum

I got a new computer. The old computer is inaccessible. When I downloaded Firefox on the new computer, I could not remember my password and had to reset it. Now all of my synced data is lost. Is there ANY way I can get this information back? I absolutely need the bookmarks on my account to be able to pay bills, and i had no idea changing my password would cause the synced to be lost.

Dear Support Team,

I am writing to request assistance with an issue I encountered after a recent Firefox update. After opening the browser, an automatic updat led to making all of my bookmarks, saved passwords and website data disappear. The profile I was using had been active for over two years and contained important information that I now cannot access (it wasn't a profile I created myself, I just used the browser normally).

I have already tried several troubleshooting steps, including restoring previous profiles, checking the profile folder, and attempting to recover data from backups. Unfortunately, none of these attempts have been successful so far. The about:profiles website tells me my old profile does not exist but in my Firefox folder, there is a (profile?) folder from 2023 which contains only one file.

Could you please help me recover my previous Firefox profile or guide me through any additional methods that might allow me to restore my lost data?

Thank you very much in advance for your support.

Kind regards, Sophia

I have really liked using the "refresh" button with my Firefox browser. The "refresh" button has disappeared from one of my two Dell PC's (I use Windows Eleven, and my Dell PC's have solid state drive). I know there are two other "help" buttons ("troubleshoot mode" and "clear startup cache"). The "refresh" button has really helped me to keep my Firefox browser working properly with my two Dell PC's. Thank you for any comments you might have about this.

when printing a PDF in two side mode, the text is moved to one side, I assume to allow for binding the pages. However this function does not work correctly as some pages have the text moved to the incorrect side. I had to use MS Edge to do the job which is something I do not like to do.

Hello everyone,

I am using Firefox latest release (eg 145.0.1).

At https://developers.cloudflare.com/ssl/post-quantum-cryptography/pqc-support/ , it seems that X25519MLKEM768 is supported since Firefox 132. Do you confirm ?

I ask this question because when I am connecting to https://pq.cloudflareresearch.com/ and activate the network tab before reaching this URL, and looked at the security tab on the right bottom panel, as you can see in the screenshot attached, in the Exchange group keys, I see x25519 and not x25519mlkem768 meaning that Firefox is not PQC ready for key establishment :-(

Best Regards.

Hello, thanks for any help.

I am trying to initiate a Mozilla scan on my iPhone, where Firefox is installed. iOS is 18.7.2.

I begin my login to my Mozilla account, and then in the next window, Firefox (correctly) calls for my 6 digit code from my Authenticator.

BUT, when I "leave" the Firefox page, to go fetch the code, Firefox keeps opening a new webpage, and I lose the page where I would enter the 6 digit code.

I had the WSJ.com as my homepage, and changed this back to the Firefox homepage. This did not solve the problem

I'm exhausted. I'm not a techie, but not a newbie either (after many years).

Recently several sites, including Zoom.us and Genesis.com, no longer work in Firefox on my PC running Windows 11. For example, when I log into Zoom spinning wheel indicating the system is working keeps spinning and never lets me enter my password. Yet if I use Edge everything works as it should. I really want to be able to keep using Firefox as my default browser.

Every couple of days, I have a day when Firefox tabs keep crashing. Today, for instance! Here's my latest collection of crash reports:

bp-fcc4cd08-d5c2-457b-a71a-1c3b70251123 bp-fcc4cd08-d5c2-457b-a71a-1c3b70251123 bp-992abd92-98f7-4371-85b2-2692d0251123 bp-992abd92-98f7-4371-85b2-2692d0251123 bp-a46d51fe-b360-449b-8b38-897eb0251123 bp-a46d51fe-b360-449b-8b38-897eb0251123 bp-762aaca2-94ea-4522-862e-a37000251123 bp-762aaca2-94ea-4522-862e-a37000251123 bp-63c6b36b-4a65-463a-8ac4-4a6840251123 bp-63c6b36b-4a65-463a-8ac4-4a6840251123

Help me, Obi-Wan

Right now, when you use AI features in Firefox, each request opens a new chat with the provider. But sometimes I would like to send the webpage selection to an existing chat for better context, especially when I am looking for guidance through something like the AWS Console. Is there any option to achieve this?