Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Cookies are not saved (login info, cookie acceptance, bank cookies etc)

  • 4 amsoshi
  • 4 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Leib

more options

Cookies are not being saved. examples: if I log into the telegraph site the login does not persist, if I accept the cookies from The Register I get asked again, If I set my location on the BBC news site it resets, the same with my bank website.

I have tried:

disabling all add-ons resetting firefox uninstalling and reinstalling firefox (no add-ons at all) deleting my user config files deleting anything to do with firefox and reinstalling unsyncing firefox

I'm tearing my hair out now lol. It's making it impossible to use firefox (especialy with banks that set a cookie to recognise the pc etc)

Any ideas what could be wrong or what else to try to locate the problem?

Cookies are not being saved. examples: if I log into the telegraph site the login does not persist, if I accept the cookies from The Register I get asked again, If I set my location on the BBC news site it resets, the same with my bank website. I have tried: disabling all add-ons resetting firefox uninstalling and reinstalling firefox (no add-ons at all) deleting my user config files deleting anything to do with firefox and reinstalling unsyncing firefox I'm tearing my hair out now lol. It's making it impossible to use firefox (especialy with banks that set a cookie to recognise the pc etc) Any ideas what could be wrong or what else to try to locate the problem?

All Replies (4)

more options

Options>Privacy

Go to "History" area and choose what settings you want to allow cookies

more options

Are you trying to say that by default firefox does not store cookies?

Currently set to save cookies from 3rd parties etc, keep them till they expire etc

more options

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.


It is possible that the cookies.sqlite file that stores the cookies is corrupted if clearing cookies doesn't work.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

more options

"Are you trying to say that by default firefox does not store cookies? "

No. I saw that you were doing all kinds of extraneous things unrelated to your cookies settings, so I merely pointed you in the right direction. Carefully go through your settings and see whether, perhaps, some setting was changed, maybe by corruption, that is preventing FF from accepting cookies. More than that, I can't help. I'm not a step by step troubleshooter.

An gyara daga Leib