Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Cannot download apple movie trailers

  • 7 amsoshi
  • 31 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga bjacobs

more options

When I click on the "download" movie option in apple movie trailers, nothing happens. Before, a movie would open in a different window and play.

When I click on the "download" movie option in apple movie trailers, nothing happens. Before, a movie would open in a different window and play.

All Replies (7)

more options

Hi bjacobs,

Just to confirm I have attached a screenshot. Is this what you are trying to download?

Does it work using Safari or other browsers?

The movies are just mov files. These should play in quick time. Please check that you have the latest version of quick time installed. Also check the following article and follow the steps: Use the QuickTime plugin to play audio and video

I hope that helps. Let me know if not.

--Edward

An gyara daga Ed

more options

Yes, exactly.

more options

It works in Safari, and I have the latest version of quicktime installed.

more options

Have you got the quicktime plugin installed?

If so please try clearing the cache and deleting any cookies related to that website. Please see these articles:

Clear cookies and site data in Firefox

How to clear the Firefox cache

If those don't help please also confirm whether the website works in safe mode?

An gyara daga Ed

more options

Okay, deleted the cookies for apple movie trailers...no difference.

Cleared the cache...no difference

Ran Firefox in safe mode...no difference, still can't download the movies to watch.

And quicktime is version 7.7.1; Firefox is 12; mac os is 10.7.4

more options

Actually it looks like this is a known bug. People have had the same problem, here:

https://support.mozilla.org/en-US/que.../908599#answer-317831. Please vote on that thread to let the support team know that you are also having the same problem.

You could also add your voice to the known bug here: https://bugzilla.mozilla.org/show_bug.cgi?id=734274

more options

Thank you. Added my voice to the chorus! I appreciate you trying to help.