Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes and crash report opens up

  • 1 amsa
  • 11 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga knorretje

Oulrish
Oulrish
more options

On launch, Firefox window opens and closes straight away followed by a crash report window. I tried uninstalling and reinstalling but it still wouldn't work. I can run it on Safe-Mode cause it wouldn't open at all.

I cannot find a different manner to open it on safe mode neither.

On launch, Firefox window opens and closes straight away followed by a crash report window. I tried uninstalling and reinstalling but it still wouldn't work. I can run it on Safe-Mode cause it wouldn't open at all. I cannot find a different manner to open it on safe mode neither.

Mafitar da aka zaɓa

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-5d9448b1-3d25-4fa2-a090-ecd5c2111105
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Karanta wannan amsa a matsayinta 👍 4

All Replies (1)

knorretje
knorretje
more options

Zaɓi Mafita

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-5d9448b1-3d25-4fa2-a090-ecd5c2111105
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.