Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to get online on Firefox

more options

I made a couple changes on my Firefox browser in the last few days and I am unable to get online anymore. I made one change to allow Firefox to use information to help improve their product and I also accepted a Bing addition to Firefox which I later removed.

I just want it to work again, but I don't know what to change or what to do.

I made a couple changes on my Firefox browser in the last few days and I am unable to get online anymore. I made one change to allow Firefox to use information to help improve their product and I also accepted a Bing addition to Firefox which I later removed. I just want it to work again, but I don't know what to change or what to do.

All Replies (2)

more options

above... allowed Firefox to use information to help improve their product, and I also accepted a Bing addition to Firefox

more options

If you connect to the Internet through a proxy server that is having connection problems, you will not be able to load websites. To check your connection settings in Firefox:

Click the menu button Fx89menuButton and select Settings. In the General panel, go down to the Network Settings section. In the Network Settings section, click Settings…. Change your proxy settings: If you don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy. If you connect to the Internet through a proxy, compare Firefox's settings to another browser's (such as Internet Explorer — see Microsoft's guide to proxy settings). Close the Connection Settings dialog. Close the about:preferences page. Any changes you've made will automatically be saved.

Greeting, Rachel Gomez