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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When I start Firefox I will want to access the web

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It used to be that I could start Firefox when all I wanted to do is to get access to the WEB. Now I don't get the WEB access box

It used to be that I could start Firefox when all I wanted to do is to get access to the WEB. Now I don't get the WEB access box

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Are you getting a weird unexpected page? Or is Firefox restoring your previous session? Something else?

The home page setting and new tab setting lets you choose between the "Firefox Home" page and a blank page. (The home page also allows any URLs you like.) Add-ons can change this to a different page. You can use the Home section of the Settings page to select:

Some additional info about configuring your Firefox Home page:

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Can you attach a screenshot?


You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.