Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Spectrum (Charter) email suddenly won't SEND

  • 4 amsoshi
  • 1 yana da wannan matsala
  • 4675 views
  • Amsa ta ƙarshe daga Nancy B.

Nancy B.
Nancy B.
more options

Suddenly, I cannot sent Spectrum email from Thunderbird. Spectrum checked things on their end and said all is fine. I turned off Deep Guard in my Anti-virus software (briefly) and that didn't help. I get this message when trying to send email: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 47.134.62.67 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

I can receive mail fine. I tried to look at my outgoing 'settings' in tools but only see the setting for incoming with the port @ 993. I CAN send Yahoo mail from Thunderbird fine (though I cannot SEE any outgoing port info in that mail either). Hoping someone can help.

TIA...

Suddenly, I cannot sent Spectrum email from Thunderbird. Spectrum checked things on their end and said all is fine. I turned off Deep Guard in my Anti-virus software (briefly) and that didn't help. I get this message when trying to send email: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout002.msg.chrl.nc.charter.net cmsmtp 47.134.62.67 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130. I can receive mail fine. I tried to look at my outgoing 'settings' in tools but only see the setting for incoming with the port @ 993. I CAN send Yahoo mail from Thunderbird fine (though I cannot SEE any outgoing port info in that mail either). Hoping someone can help. TIA...

Mafitar da aka zaɓa

The issue is at Spectrum. See https://support.mozilla.org/en-US/questions/1370674#answer-1489717

Karanta wannan amsa a matsayinta 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

You posted a Spectrum support link with error code explanation. Did you look at it?

Nancy B.
Nancy B. Mai mallakar tambaya
more options

Yes, Christ1....

The explanation was this: The IP address you're trying to connect from has an issue with the Domain Name System. Spectrum requires a full circle DNS for emails to be allowed through. Verify the IP you're connecting from, and check the IP address to ensure a reverse DNS entry exists for the IP. If the IP address is a Spectrum-provided email address, contact us.

I have NO IDEA what that all means. Hopefully, you can help me figure it out.

THANKS!

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Zaɓi Mafita

The issue is at Spectrum. See https://support.mozilla.org/en-US/questions/1370674#answer-1489717

Nancy B.
Nancy B. Mai mallakar tambaya
more options

I fixed it! I ended up back on the Spectrum site and read about changing my outgoing port from 587 to 465. I saved that info and am now sending mail again. Not sure why that changed, but am grateful that I could fix it.