We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Windows 10 did major upgrade now Thunderbird can't find profile

  • 1 amsa
  • 1 yana da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga Wayne Mery

more options

Windows 10 did a major upgrade yesterday which took all morning. All shortcuts had disappeared from desktop & taskbar. Found Thunderbird, opened it to find a brand new TB with no knowledge us; emails, addresses etc. How do I reverse this process? I also found no System Restore Points after this upgrade!

Windows 10 did a major upgrade yesterday which took all morning. All shortcuts had disappeared from desktop & taskbar. Found Thunderbird, opened it to find a brand new TB with no knowledge us; emails, addresses etc. How do I reverse this process? I also found no System Restore Points after this upgrade!

All Replies (1)

more options

That's nasty. Does http://kb.mozillazine.org/Recovering_a_missing_profile help? And did you find out what happened?