Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

How can I correct a "read" and "unread" indicator?

  • 1 amsa
  • 1 yana da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga Matt

more options

In my Inbox, whenever I click on an e-mail, the one listed underneath it also turns from a bold listing (unread) to a grey listing, indicating that it has been read, when it actually has not been. How can I correct this? Is there a format that I need to change?

In my Inbox, whenever I click on an e-mail, the one listed underneath it also turns from a bold listing (unread) to a grey listing, indicating that it has been read, when it actually has not been. How can I correct this? Is there a format that I need to change?

All Replies (1)

more options

To diagnose problems with Thunderbird, restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.