Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I just upgraded to Thunderbird 31.3.0 (on Windows 7). Now I can no longer launch Thunderbird. It just shows the Mozilla crash reporter every time.

  • 2 amsoshi
  • 4 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Brucee

Brucee
Brucee
more options

I just upgraded to Thunderbird 31.3.0 (on Windows 7). Now I can no longer launch Thunderbird. It just shows the Mozilla crash reporter every time. 

How do I recover from this?

Is there a way to revert to an earlier release?

I just upgraded to Thunderbird 31.3.0 (on Windows 7). Now I can no longer launch Thunderbird. It just shows the Mozilla crash reporter every time. How do I recover from this? Is there a way to revert to an earlier release?

Mafitar da aka zaɓa

You can download the previous version from ftp.mozilla.org and install it. After reverting to your previous version you can check your crash reports to see what was causing the problem via Help -> Troubleshooting Information...

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

Onno Ekker
Onno Ekker
more options

Zaɓi Mafita

You can download the previous version from ftp.mozilla.org and install it. After reverting to your previous version you can check your crash reports to see what was causing the problem via Help -> Troubleshooting Information...

Brucee
Brucee Mai mallakar tambaya
more options

Brucee said

I just upgraded to Thunderbird 31.3.0 (on Windows 7). Now I can no longer launch Thunderbird. It just shows the Mozilla crash reporter every time. How do I recover from this? Is there a way to revert to an earlier release?

Thanks. I believe I traced the problem to one of the addons. They all worked with the previous release, but one of them is preventing 31.3 from starting.