Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Mozilla is non responsive,install many times

  • 11 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga FredMcD

more options

I am facing an issue on mozilla from last 1 month. After updating to latest I found that I am unable to open any site , even google isn't opening . the cursor in address-bar (loading circle) moves but no page opens and I wait even for 30 minutes +, I uninstall and install many times but same problem again and again , below are some logs I observed:

Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/chrome.manifest'. mutating the Prototype of an object will cause your code to run very slowly; instead create the object with the correct initial Prototype value using Object.create Preferences.jsm:378 Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/browser/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'. 1410944137926 Services.HealthReport.HealthReporter WARN No prefs data found. 1410944188630 Services.HealthReport.HealthReporter WARN Recording new remote ID: 381c78be-fd89-43cf-9fda-17efbc9d8894 1410944369463 Services.DataReporting.Policy WARN Soft error submitting data: Network transport error. 1410945027245 addons.repository WARN Search failed when repopulating cache 1410945087280 addons.update-checker WARN Request for https://versioncheck-bg.addons.mozilla.org/update/VersionCheck.php?reqVersion=2&id={2D3F3651-74B9-4795-BDEC-6DA2F431CB62}&version=2014.7.7.13&maxAppVersion=32.*&status=userDisabled&appID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&appVersion=32.0.1&appOS=WINNT&appABI=x86-msvc&locale=en-US&currentAppVersion=32.0.1&updateType=112&compatMode=normal timed out 1410945087286 addons.update-checker WARN Request for https://versioncheck-bg.addons.mozilla.org/update/VersionCheck.php?reqVersion=2&id={972ce4c6-7e08-4474-a285-3208198ce6fd}&version=32.0.1&maxAppVersion=32.0.1&status=userEnabled&appID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&appVersion=32.0.1&appOS=WINNT&appABI=x86-msvc&locale=en-US&currentAppVersion=32.0.1&updateType=112&compatMode=normal timed out 1410945147288 addons.update-checker WARN Request for https://versioncheck-bg.addons.mozilla.org/update/VersionCheck.php?reqVersion=2&id=firefox-hotfix@mozilla.org&version=20140527.01.3&maxAppVersion=%ITEM_MAXAPPVERSION%&status=userEnabled,incompatible&appID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&appVersion=32.0.1&appOS=WINNT&appABI=x86-msvc&locale=en-US&currentAppVersion=32.0.1&updateType=%UPDATE_TYPE%&compatMode=%COMPATIBILITY_MODE% timed out 1410945272598 Services.HealthReport.HealthReporter WARN Recording new remote ID: 00408e94-50ea-4a74-8204-41e36f57141c Key event not available on some keyboard layouts: key="c" modifiers="accel,alt" browser.xul 1410945452956 Services.DataReporting.Policy WARN Soft error submitting data: Network transport error.

I am facing an issue on mozilla from last 1 month. After updating to latest I found that I am unable to open any site , even google isn't opening . the cursor in address-bar (loading circle) moves but no page opens and I wait even for 30 minutes +, I uninstall and install many times but same problem again and again , below are some logs I observed: Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/chrome.manifest'. mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object with the correct initial [[Prototype]] value using Object.create Preferences.jsm:378 Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Firefox/browser/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'. 1410944137926 Services.HealthReport.HealthReporter WARN No prefs data found. 1410944188630 Services.HealthReport.HealthReporter WARN Recording new remote ID: 381c78be-fd89-43cf-9fda-17efbc9d8894 1410944369463 Services.DataReporting.Policy WARN Soft error submitting data: Network transport error. 1410945027245 addons.repository WARN Search failed when repopulating cache 1410945087280 addons.update-checker WARN Request for https://versioncheck-bg.addons.mozilla.org/update/VersionCheck.php?reqVersion=2&id={2D3F3651-74B9-4795-BDEC-6DA2F431CB62}&version=2014.7.7.13&maxAppVersion=32.*&status=userDisabled&appID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&appVersion=32.0.1&appOS=WINNT&appABI=x86-msvc&locale=en-US&currentAppVersion=32.0.1&updateType=112&compatMode=normal timed out 1410945087286 addons.update-checker WARN Request for https://versioncheck-bg.addons.mozilla.org/update/VersionCheck.php?reqVersion=2&id={972ce4c6-7e08-4474-a285-3208198ce6fd}&version=32.0.1&maxAppVersion=32.0.1&status=userEnabled&appID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&appVersion=32.0.1&appOS=WINNT&appABI=x86-msvc&locale=en-US&currentAppVersion=32.0.1&updateType=112&compatMode=normal timed out 1410945147288 addons.update-checker WARN Request for https://versioncheck-bg.addons.mozilla.org/update/VersionCheck.php?reqVersion=2&id=firefox-hotfix@mozilla.org&version=20140527.01.3&maxAppVersion=%ITEM_MAXAPPVERSION%&status=userEnabled,incompatible&appID={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&appVersion=32.0.1&appOS=WINNT&appABI=x86-msvc&locale=en-US&currentAppVersion=32.0.1&updateType=%UPDATE_TYPE%&compatMode=%COMPATIBILITY_MODE% timed out 1410945272598 Services.HealthReport.HealthReporter WARN Recording new remote ID: 00408e94-50ea-4a74-8204-41e36f57141c Key event not available on some keyboard layouts: key="c" modifiers="accel,alt" browser.xul 1410945452956 Services.DataReporting.Policy WARN Soft error submitting data: Network transport error.

All Replies (11)

more options

You can download Aurora if Firefox is still unresponsive: https://www.mozilla.org/en-US/firefox/channel/#aurora And don't forget to reset your profile: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

more options

Thx Andreea, I tried to reset firefox but still the problem exists . I'll try Aurora now.

more options

It is better to avoid installing a Firefox alpha version.

Try to do a clean install instead and make sure to delete the Firefox program folder.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then also create a new profile.


more options

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

more options

Hi Cor-el

I tried all the steps you mentioned but still issue not solved .Attached is the screen of js console on trying to open any url

more options

Its simillar to the thread at https://bugzilla.mozilla.org/show_bug.cgi?id=865348


I am still not able to use firefox , if anybody knows the solution please reply Thanks

more options

Hi NishithKant

I'm not able to look at this screenshot, so could you upload it again?


You did delete the Firefox program folder?

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

An gyara daga cor-el

more options

If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Hi Thanks for reply , I am using premium version (paid) of Norton Antivirus and scanned my system. I feel it could be caused by any dll missing but not seen any such problem .However below is the screen-shot of console .

more options

FredMcD, the OP did post a screenshot already earlier but it does not load for some reason. The second attempt works.

more options

Click on the Windows icon. Select All Programs > Accessories. Right click Command Prompt and select Run As Administrator. Copy this line, and paste it into the new window.

C:\Windows\System32\sfc.exe /scannow