Kwatanta Nazarce-nazarce
Migrate Bugs to SUMO
Nazari 31109:
Nazari daga 31109 Verdi a ranar
Nazari 35828:
Nazari daga 35828 adampeebleswrites a ranar
Mahimman kalmomi:
Taƙaitaccen sakamakon bincike:
Moving bugs to SUMO
Moving bugs to SUMO
Abin ciki:
If you encounter a bug on [https://bugzilla.mozilla.org Bugzilla] that is actually a support request, this article will help you transfer it to SUMO quickly and easily.
==On SUMO==
# Start a [https://support.mozilla.org/en-US/questions/new New Question]. ''(Note: Don't do this while logged into your own SUMO Account)''
# Follow the Ask a Question Flow properly to ensure the thread gets tagged properly.
# When asked to register, use the Email address of the user, a username based off their email (everything before the @ works) and a random password.
# Use the Title of the Bug as the Title of the Thread
# Fill out the details of the question using the bug poster's comments
# Put in the bug poster's Firefox version and Operating System (pull from the bug)
# Submit the thread
==On Bugzilla==
Post a comment to the bug similar to the one below:
''Hi,''
''Your issue is a support request, but Bugzilla is not equipped to handle these kind of requests. We took the liberty to copy your issue over to our support platform, where we can help you solve your problem. In the next few minutes you'll receive an email that an account on support.mozilla.org was created. You just need to click the confirmation link, and your support request will be made live. ''
''If you wish to log-in to leave additional information, please use this link to request a new password: https://support.mozilla.org/users/pwreset''
''We'll close this bug at this point, please continue the discussion on support.mozilla.org''
''Thanks!''
Finally, close the bug as Invalid.
If you encounter a bug on [https://bugzilla.mozilla.org Bugzilla] that is actually a support request, this article will help you transfer it to SUMO quickly and easily.
==On SUMO==
# Start a [https://support.mozilla.org/en-US/questions/new New Question]. ''(Note: Don't do this while logged into your own SUMO Account)''
# Follow the Ask a Question Flow properly to ensure the thread gets tagged properly.
# When asked to register, use the Email address of the user, a username based off their email (everything before the @ works) and a random password.
# Use the Title of the Bug as the Title of the Thread
# Fill out the details of the question using the bug poster's comments
# Put in the bug poster's Firefox version and Operating System (pull from the bug)
# Submit the thread
==On Bugzilla==
Post a comment to the bug similar to the one below:
''Hi,''
''Your issue is a support request, but Bugzilla is not equipped to handle these kind of requests. We took the liberty to copy your issue over to our support platform, where we can help you solve your problem. In the next few minutes you'll receive an email that an account on support.mozilla.org was created. You just need to click the confirmation link, and your support request will be made live. ''
''If you wish to log-in to leave additional information, please use this link to request a new password: https://support.mozilla.org/users/pwreset''
''We'll close this bug at this point, please continue the discussion on support.mozilla.org''
''Thanks!''
Finally, close the bug as Invalid.