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Can no longer log-in to Addons to access my Favorites. What to do?

  • 3 replies
  • 2 have this problem
  • 50 views
  • Last reply by Warbler

Warbler
Warbler
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After removing an "add on" that Avast didn't like, my Personas changed to some blue thing that I'd never chosen. When I attempted to log on to Addons, Mozilla would no longer accept my usual username/e-mail/password. I've requested a password reset, but have received nothing. How do I get this resolved without losing all my Favorites?

After removing an "add on" that Avast didn't like, my Personas changed to some blue thing that I'd never chosen. When I attempted to log on to Addons, Mozilla would no longer accept my usual username/e-mail/password. I've requested a password reset, but have received nothing. How do I get this resolved without losing all my Favorites?

All Replies (3)

user1095822
user1095822
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The Mozilla Add-ons page is independent from the Mozilla Support site. It's run by different people and have different care-takers and admins. You can post a thread at the AMO Feedback and Support to have them take a look for you as the admins here don't have access to that database.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Warbler
Warbler Question owner
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Thanks! I knew there were separate logins, but didn't know they had their own support forum. Thanks again. Hopefully someone will be able to fix me. I can log into the forum without a problem. Over my head.