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Kuaave
Mbojuruja

Primary Email No Longer Exists

Firefox iOS peg̃uarã Eñemboheraguapy
Paul ombohovái
tosin1
tosin1

I created my Firefox account using my old college email and now that I want to sign into another device it won’t let me sign in without sending a code to that email. The problem is the email that I used to create my account initially no longer exists because I graduated from that school and they deleted my account. How can I recover my account in order to use it on another device? And how can I change my email without needing a code from the email that no longer exists?

I created my Firefox account using my old college email and now that I want to sign into another device it won’t let me sign in without sending a code to that email. The problem is the email that I used to create my account initially no longer exists because I graduated from that school and they deleted my account. How can I recover my account in order to use it on another device? And how can I change my email without needing a code from the email that no longer exists?

Opaite Mbohovái (1)

Paul
Paul
  • Mboguataha
  • 10 oipytyvõvéva

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

Eporandumína

Nde eikéke nde mba’etepe embohovái hag̃ua ñe’ẽmondo. Ikatúpa, emoñepyrũ peteĩ porandu, ndereguerekói gueteriramo nemba’ete.