I presume this is an IMAP account. Please log onto your online account to verify that the account's content has been preserved with your folders. And, please share more details, such as : did the server name change? did the email address change? thank you.

David,

THANKS, but I do not have the background (knowledge) you do, so my apologies, I can only answer one of your question(s)

I presume this is an IMAP account. ? = ?

Please log onto your online account to verify that the account's content has been preserved with your folders.? = ?

And, please share more details, such as : did the server name change? = ?

Did the email address change? thank you. = NO

Good luck, remain WELL & be **SAFE!**

Robin

OK, let's continue. what is the email domain (the part of email address to the right of the @ sign? if you click to 'account settings pane and click the 'Server Settings' link under the account name in left sidebar. That will display the server type (POP or IMAP) You stated the tech support person told you to delete your account and start a new one. What did you do in starting a new email address? Did you remove the old account from Thunderbird?

David,

Again, THANKS for your reply!

e-mail domain = duo-county.com Apparently = IMAP

> What did you do in starting a new email address? Did you remove the old account from Thunderbird?

The "email address" is the same.

As far as I know the old account (? POP 3 ?) I think, was removed? unsure about deleted. I had to depend on a tech support person who, apparently, was unfamiliar with Thunderbird? So I really don't remember, can't be sure, what they had me do. SORRY

Good luck, remain WELL & be SAFE!

Robin

OK, i'm struggling. Can you log into this website? https://mail.duo-county.com/ If your account was POP, then all your mail would be on your computer, not on the server. Did you delete the account on your PC? If so, that may have deleted whatever mail you had saved.

Anyway, see if you can log onto that URL and, if so, report back on whatever folders you find. That may prove helpful. When you try to retrieve mail , what errors do you receive? Can you do a screenshot of your server settings pane? If not, report the exact info that is in these fields: - server name - port number (on same line, to the right of server name - user name: is this the full email address or just the prefix? - connection security, e.g. SSL/TLS - authentication method:

I look forward to feedback. :)