Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

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Kuaave

incoming emails stripped of any type of media files, photos, pdf etc.

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During an update for some reason now all my photo, pdf, or other media files are not visible. To see them I have to forward the message and before sending copy or view the pdf, media, photos etc.. I did not do anything knowingly to start this issue. Have been using thurnderbird since before it was called thurnderbird. Don't want to loose my favorite email program as I absolutely hate outlook and its privacy intrusions. I have tried everything suggestion on help I can find and have entered question several times on thunderbird instructions to get assistance. So far no reply to any attempt on my part. This has been going on for many weeks now. What do I have to do to correct this problem. This is the third time I have submitted this inquiry over the last couple of weeks and still no response or reply or email from anyone at Mozilla, Thunderbird or support. Help. Regards, ECC

During an update for some reason now all my photo, pdf, or other media files are not visible. To see them I have to forward the message and before sending copy or view the pdf, media, photos etc.. I did not do anything knowingly to start this issue. Have been using thurnderbird since before it was called thurnderbird. Don't want to loose my favorite email program as I absolutely hate outlook and its privacy intrusions. I have tried everything suggestion on help I can find and have entered question several times on thunderbird instructions to get assistance. So far no reply to any attempt on my part. This has been going on for many weeks now. What do I have to do to correct this problem. This is the third time I have submitted this inquiry over the last couple of weeks and still no response or reply or email from anyone at Mozilla, Thunderbird or support. Help. Regards, ECC

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View Menu > message body as > original HTML will probably reset it. Although from your description is is very unclear if the issue is the message is not displaying html or the attachments are not visible in the attachment pane at the bottom of the window. This would be the third post ... https://support.mozilla.org/en-US/user/eccvette/questions