Thunderbird Community Forum

This isn't a crash, but it's an error that keeps happening as I'm typing my email. It's a problem with saving drafts. The error message reads : Error while saving draft. The configured key id "0x8DC635DD33C6A871" cannot be found on your keyring.

I can't type an email longer than say 30 seconds without this error constantly coming up until I send the email. (Needless to say I also can't save to drafts)

Uninstalled and reinstalled Thunderbird and same problem.

My computer was wiped and I imported my last profile when installing Thunderbird.

Would not want to lose all my email in order to start a fresh profile :(

Also, as I was went looking for the version of Thunderbird I noticed it seems to be having trouble doing an update. I'm using the release update channel.

Been using Thunderbird for 25 years and never had this issue before.

Hi have various hotmail and live accounts already active in Thunderbird. Tonight, I tried to add a new hotmail account for my mom. The hotmail account is active and working well using the microsoft web browser.

I tried to add the new email to Thunderbird and in the first stage a green box with a checkmark appears " saying Configuration found in mozilla database.

IMAP box says: Incoming Imap SSL/TLS outlook.office365.com

Outgoing SMTP STARTTLS smtp-mail.outlook.com

username xxxxx.hotmail.com

I press done, and a yellow box appears saying "Unable to log in at server. Probably wrong configuration, username or password. Now I did notice on my other hotmail accounts in Thunderbird, the outgoing says: smtp.office365.com and NOT smtp-mail.outlook.com I tried making the new account exactly like my other 5 live/hotmail accounts. Outgoing> smtp.office365.com. And still no go. The new email addy won't connect.

So I thought, maybe it's a bad email or the way I created it. So I created a NEW hotmail email address and same thing. Followed all the steps and same yellow non connect error box appears. The setup in the picture is exactly like my other accounts - and they all work fine. Has anyone tried to add a hotmail addy recently? I never had these issues when I set up the other addresses 4 or 5 years ago. Thanks guys

I have two Gmail accounts and one school account that uses Office 365. In the left panel where the inbox, drafts, etc. are, the Gmail accounts are listed in blue but the school account is listed in white. I can't see any reason for this difference in the accounts' settings. What does the difference indicate?

I am running the latest versions of Thunderbird and Linux mint 22.3, and for the fourth time files are not being read correctly after an update. I store email files on a separate SSD drive (just in case the main drive crashes). I have just updated to the latest version of Tbird. After every update it loses the connection to Local Folders. When I relink, it reads some folders but not others. I can see the missing folders via a file manager, but Tbird will not/cannot read them all. I have tried to relink several times, but no joy. If I move Local Folders to the main drive, will that solve the problem? Is it a Linux problem? Or a browser problem? Do I need to switch browsers?

Very simply as per the summary, every time I hit restart to update and then do another Help/About it ends up back with exactly the same result every time and while I downloaded the latest version available for download and installed it, it does not come up with 150.0.1 but the same as above.

Hello from Sweden, and I'm sorry if any grammar or expression is incorrect.

All of a sudden login credentials is asked for (see attached image), for an old account that I've already (a couple of weeks ago) deleted both in Thunderbird and also on the server (on sethpylad.se). I always click the Cancel button when this comes up, but I don't understand this at all because when I try to send an email to the existing new account on the same server it all works as it should? So it seems like it only ask for credentials for the old/deleted account?

Is there any way I can change any setting to not be annoyed by this from here on?

I'm using a HP laptop. And on my desktop computer I can't really recall having this problem at all.

Edit: I just deleted an Address Book that was associated with that old account, but the problem prevails. /edit

Thanx in advance! Seth Pylad from Sweden

'bold text'create new email and type name in address box and no email address shows up ALSO, SEARCH ON THE SIDE DOES NOT SHOW THE ADDRESS WHEN YOU DO THE SEARCH.

I have a number of pop3 accounts with the same mail host, but suddenly one of them gives me the message "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox."

I use Thunderbird on two Windows machines, and the problem is on both, so it is something in the interaction with the server, however, there is no problem accessing the mail via webmail directly on the server.

I have tried to change password on the account, but the problem did not go away. In fact, I got the box to tell me that the old password did no longer work, so I know that the problem pops up after log in to the account. Before the error message appears, the message "downloading 208 messages" (or something similar) briefly appears.

Is there a way to find out exactly what fails?

Login to the server pop.gmx.net with username "..." failed.

I have several accounts with GMX. Two work, and the other two display the above error message. Everything works when I log in via a browser, but not in Thunderbird. The account settings are identical for all four accounts except for the password and username.

What can I do?

Thank you in advance.

How do I view the messages referenced by the dialogue asking me "Do you want to send your unsent messages now?" This dialogue suddenly started to appear when I startup Thunderbird. The dialogue has two buttons: "Send Now" and "Later." Thanks

After tried many suggested steps to trouble shooting the problems, it still can't download Comcast emails. It keeps pop up "enter password" or "password failed" again and again. But I can send emails. I can't upload the trouble shooting information file to send. Thanks

Hello! It seems Thunderbird emails are suddenly being 'threaded'. It is causing great confusion in my office.

I need to see each email from a person separately in order to find them easily and also to reply to each one at the time it is received.

Can someone please explain in very simple non-techy jargon:- a) How I 'unthread' messages already threaded AND b) How I stop any new ones being threaded in the first place.

Thank you Tylex

A few months ago I installed Thunderbird onto a new PC having previously used it on a previous PC (so I'm not a newbie).. However I'm seeing a persistent issue that I never saw before...

I've a regular contact whose name I won't specify but let's call him Roger Smith. What happens is that whenever I post something on a forum (such as this one) and somebody replies, the replies look as if they came from Roger Smith - even though he's got no connection with the actual forum.

It doesn't happen with every forum - for example it doesn't happen with this one - but it does affect most of them. Has anyone else ever reported this and is there anything I can do to correct it?

Now in v 150, I can no longer modify the tools in the reading pane. Used to be able to but it seems to have disappeared. Of course layout is modifiable but spacing out the tools (so that I don't hit the wrong button in error) or turning some off is no longer an option. The More|Customize does not do much for what I want. Thoughts?

I had to restart my Mac. When TB restarted during relaunch of the Mac, it was like TB starting fresh. It didn't display my email accounts, or my folders with saved emails, etc.

I quit TB and looked for it in my Applications folder - and I found two versions of TB. Inside the Thunderbird folder was version 140.9.0esr. Outside the Thunderbird folder was version 150.0. See attached screen grab.

I thought I should try launching the newer version (which was outside the folder). So I moved the 140.9.0 version to the trash, then launched the newer version – and it had the same problem. It looked like I was starting TB from scratch.

Next I quit TB (the newer version) and moved the older version out of the trash and back into the TB folder and double-clicked on it. A dialog box popped up saying that the file is damaged and can't be launched.

So I tried launching the newer version again, and it still looks like starting from scratch.

I really hope somebody can help me solve this. I can't access any of my email accounts or any of my stored emails. I use email for work (as most of us do), so this is crippling me.

Thanks in advance for any help.

One of my local folders of email disappeared: it is no longer displayed under Local Folders. A few days ago while using my mouse to move a message into one of the local folders, something happened, a peculiar message briefly displayed. At the time I did <Ctrl>-Z to undo whatever happened, but I didn't see any changes. That must be when the folder disappeared, but I'm not sure.

My other folders are still in place. I can't find the missing folder inside any of the other folders (junk, deleted, archive, etc.). Yet when I search for email in one of the missing folders, the messages are found. When I go into Troubleshooting Information, there is no Profile Directory listed, and when I click on the Open Directory button, nothing happens. (I've gone through the process of transferring Thunderbird accounts to new computers in the past.) I'm using Pop!_OS 22.04 Linux and Thunderbird 140.10.0esr. I backup my laptop using Back In Time. Any idea how can I fix this?