Firefox Support Forum

SPYWARE ALERT! Attempted to Clear Data via Settings/Privacy and Security/Clear Data/Clear/Clear NUMEROUS TIMES and it consistently leaves 2.0 MB of Cached Web Content. THIS is the exact same reason that I quit using MS Edge.

From time to time i need to log into my ISP's website portal, yet from today which is since the update yesterday) it will not allow me to it has my log in details saved correctly, but when i try to log in the sit it says they are incorrect, which they are not.

At first I thought the issue was with my ISP's website, so I was on the phone to them and together we tried crhome and edge and the log ins worked just fine, but not with the Firefox browser.

So sadly either something you changed in that update seems to be messing with the log in on this site and possibly others or possibly one of the add ons I use with it together with the browser is now causing an issue and is interferring I wouldn't have the first clue.

When I try to go to a page that uses Capcha to verify my browser it doesn't display, It will in TOR, Chromium, just not firefox. Now, I can't reach 90% of the sites I usually go to (DICE, Glassdoor, etc. Current version & Things: Application Basics

Name: Firefox Version: 102.3.0esr Build ID: 20220912135840 Distribution ID: User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Firefox/102.0 OS: Linux 5.19.0-2-amd64 #1 SMP PREEMPT_DYNAMIC Debian 5.19.11-1 (2022-09-24) OS Theme: Clearlooks / Adwaita Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Memory Size (RAM): 6.7 GB Disk Space Available: 282 GB

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org

Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org

Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org

Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org

Name: Web Compatibility Interventions Version: 102.0.0 ID: webcompat@mozilla.org

Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org

Remote Features

Remote Processes

Type: Privileged About Count: 1

Type: Extension Count: 1

Type: Isolated Web Content Count: 2

Type: Preallocated Count: 3

Type: Socket Count: 1

Add-ons

Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com

Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org

Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org

Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org

Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org

Name: Google Type: extension Version: 1.2 Enabled: true ID: google@search.mozilla.org

Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org

Name: AdBlocker Ultimate Type: extension Version: 3.7.19 Enabled: false ID: adblockultimate@adblockultimate.net

Name: Augmented Steam Type: extension Version: 2.3.3 Enabled: false ID: {1be309c5-3e4f-4b99-927d-bb500eb4fa88}

Name: Calendly: Meeting Scheduling Software Type: extension Version: 2.7.2.0 Enabled: false ID: firefox_extension@calendly.com

Name: DuckDuckGo Privacy Essentials Type: extension Version: 2022.8.25 Enabled: false ID: jid1-ZAdIEUB7XOzOJw@jetpack

Name: LibreOffice Editor Type: extension Version: 2.18.7 Enabled: false ID: {223b662b-a5c4-489f-beea-ee572fab24c0}

Name: Shodan Type: extension Version: 0.3.2 Enabled: false ID: jid1-AWt6ex5aPvWtTg@jetpack

Name: Steam URL Opener Type: extension Version: 0.0.6 Enabled: false ID: {85252760-c586-4180-8788-c50234c0ac08}

Graphics

Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Window Protocol: x11 Desktop Environment: mate Target Frame Rate: 60 GPU #1 Active: Yes Description: KAVERI (, LLVM 14.0.6, DRM 2.50, 5.19.0-2-amd64) Vendor ID: 0x1002 Device ID: 0x1315 Driver Vendor: mesa/radeonsi Driver Version: 22.2.0.0 RAM: 0

Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: Empty profile data Display0: 1366x768@60Hz scales:1.000000|1.000000 DisplayCount: 1 Decision Log HW_COMPOSITING: available by default blocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: disabled by default: Disabled by default blocklisted by env: Blocklisted by gfxInfo blocked by runtime: Cannot be enabled in release or beta WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: disabled by default: Disabled by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable by env: OS not supported WEBRENDER_DCOMP_PRESENT: available by default disabled by user: User disabled via pref unavailable by env: Requires Windows 10 or later unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU cannot be enabled in release or beta X11_EGL: available by default DMABUF: available by default VAAPI: disabled by default: VAAPI is disabled by default VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default

Media

Audio Backend: pulse-rust Max Channels: 6 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): 43.08ms (4.65) Output Devices Name: Group Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI): Input Devices Name: Group Monitor of Built-in Audio Digital Surround 5.1 (HDMI): /devices/pci0000:00/0000:00:01.1/sound/card0 Monitor Source of Simultaneous output to Built-in Audio Digital Surround 5.1 (HDMI):

Enumerate database

Environment Variables

DISPLAY: :0 MOZ_ASSUME_USER_NS: 1 MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /home/tmick/.mozilla/firefox/2ue7dr1j.default-esr/crashes/events MOZ_CRASHREPORTER_RESTART_ARG_0: /usr/lib/firefox-esr/firefox-esr MOZ_CRASHREPORTER_RESTART_ARG_1: MOZ_CRASHREPORTER_RESTART_ARG_2: MOZ_CRASHREPORTER_DATA_DIRECTORY: /home/tmick/.mozilla/firefox/Crash Reports MOZ_CRASHREPORTER_PING_DIRECTORY: /home/tmick/.mozilla/firefox/Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /usr/lib/firefox-esr/browser/crashreporter-override.ini MOZ_LAUNCHED_CHILD: MOZ_APP_SILENT_START: XRE_PROFILE_PATH: XRE_PROFILE_LOCAL_PATH: XRE_START_OFFLINE: XRE_BINARY_PATH: XRE_RESTARTED_BY_PROFILE_MANAGER: MOZ_SAFE_MODE_RESTART: MOZ_APP_RESTART: 1

Experimental Features

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): true CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false

Remote Experiments

TCP rollout, Phase III (TCP on by default for 95% EXISTING ESR profiles): control

Important Modified Preferences

browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20220912135840 browser.startup.homepage_override.buildID: 20220912135840 browser.startup.homepage_override.mstone: 102.3.0 browser.tabs.loadInBackground: false browser.urlbar.maxRichResults: 12 browser.urlbar.placeholderName: DuckDuckGo browser.urlbar.placeholderName.private: DuckDuckGo browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.resultGroups: {"children":[{"maxResultCount":1,"children":[{"group":"heuristicTest"},{"group":"heuristicExtension"},{"group":"heuristi browser.urlbar.tipShownCount.searchTip_onboard: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.mode: 2 doh-rollout.self-enabled: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.forms.autocomplete.formautofill: true dom.security.https_only_mode_ever_enabled: true dom.security.https_only_mode_ever_enabled_pbm: true dom.security.https_only_mode_pbm: true extensions.lastAppVersion: 102.3.0 font.internaluseonly.changed: true gfx.blacklist.layers.opengl.failureid: FEATURE_FAILURE_SOFTWARE_GL idle.lastDailyNotification: 1664653872 media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1660850675 media.gmp-gmpopenh264.version: 1.8.1.2 media.gmp-manager.buildID: 20220912135840 media.gmp-manager.lastCheck: 1664653621 media.gmp-manager.lastEmptyCheck: 1664653621 media.gmp.storage.version.observed: 1 media.peerconnection.enabled: false media.videocontrols.picture-in-picture.video-toggle.enabled: false network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1664556466 privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1664653874119 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.remote_settings.crlite_filters.checked: 1661004384 security.remote_settings.intermediates.checked: 1660936953 security.sandbox.content.tempDirSuffix: 92179baf-be01-4048-86c9-d29af47379d3 services.sync.declinedEngines: services.sync.engine.addresses: true services.sync.engine.addresses.available: true services.sync.engine.creditcards: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1664654233 services.sync.lastSync: Sat Oct 01 2022 18:19:46 GMT-0500 (Central Daylight Time) storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1663607207

Important Locked Preferences

fission.autostart.session: true

Places Database

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.35 Version in use: 4.35

NSS Expected minimum version: 3.83 Version in use: 3.83

NSSSMIME Expected minimum version: 3.83 Version in use: 3.83

NSSSSL Expected minimum version: 3.83 Version in use: 3.83

NSSUTIL Expected minimum version: 3.83 Version in use: 3.83

Sandbox

Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported

Rejected System Calls

Startup Cache

Disk Cache Path: /home/tmick/.cache/mozilla/firefox/2ue7dr1j.default-esr/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings

Due to a massive bug, my computer uninstalled Firefox without warning.

When I installed it back, Sync kept the passwords, which is great, but no bookmarks. Is there a way to get them back?

Thank you for your time

When going full-screen on video, the browser doesn't show the full-screen the first time.

For example, when I want to view a full-screen video on YouTube/Disney/Netflix/Prime Video, I select the full-screen button as usual. However the top left-hand side corners always show a thin blue hue. The thin blue hue only goes away when I leave full-screen and re-select it.

Any ideas on what might be causing this? My browser is up-to-date

I'm using Firefox and I just installed it to get away from Chrome's Manifest V3. Whenever I try to open Firefox, even in safe mode, it flashes open then closes. The crash reporter doesn't even open. I need help!

Regular Firefox window doesn't work, open private window and I can log in. The web pages load, some features don't work, Like at Costco.com, when I click on account a drop down window is supposed to open, I get nothing. Works just fine in Private window. Camping world.com I enter my login and get CSRF error. Yesterday I could not login into a bank page. Other web sites work just fine.

Mozilla is up to date 105.0.1

I have a website which is designed pretty good, a few days back some users reported to us that they are Firefox users and our website is not displayed properly on this browser. We did not used a lot of java script and try to avoid overloading our website with non necessary elements but it is still not working on Firefox. Meanwhile our web designers have chosen light weight themes and optimised the site for browsers so the problem is not from our side. Can anyone from the support check our website and guide us if we have used anything which firefox browser doesn't support? here is the link to our website https://capitalplusauditing.ae/

I am honestly in chock with Firefox's terrible decision of not providing any option for the user to delete downloaded files.

It is honestly amazing that they came up with such a terrible decision. My downloads folder is a complete mess now and there seems to be no way to fix this.

I don't understand why not just provide an option for the user to only open files. People should be able to choose their settings.

I refereed to this previous post and the solution there didn't work: https://support.mozilla.org/en-US/questions/1370409. By setting browser.download.improvements_to_download_panel to false.

Is there actually no way to only open files now?

Hi there. I am an online student, and platform used for my course is SIMnet by McGraw Hill. I contacted their support team today as the SIMnet course will not even load on my computer. Their answer, switch to Chrome - Mozzilla creates too many problems. I am NOT switching, and am wondering if there is a setting I can change for it to work for me? Please help - I do not like Google!! Thank you

Hi all,

On 19 Sept 2022, upon booting my Macbook Pro, Acronis popped up a message to advise that Firefox was infected with ransomware. It listed the files and asked if I wanted to delete or quarantine the files. I elected to quarantine them so that I could investigate the claim/issue. Acronis reported that the files were now quarantined. From that point on, I could not launch Firefox. I deleted the app, and downloaded the latest FF from Mozilla and installed it. When I attempt to launch it, a popup states that I do not have the required permission to launch the app. (see image) I have checked Acronis and have taken a screen shot of the problem files (see image). In an effort to clear the Macbook Pro of any residual issues, I ran a full scan with CleanMyMac X MAS, and cleared all caches and redundant files. This ran and reported the job done and zero malware found. Kaspersky Total also reports no malware found. I downloaded the current Mac release of FF again and installed it, but still cannot launch it because I don’t have the relevant permissions. The app properties have been checked and as Admin, I have all relevant permissions. However I still cannot launch FF browser. Any advice/recommendations would be welcome, as Firefox is my main browser, after Safari.

When I go to settings/General/Default Zoom if I check zoom text only, on my facebook page why does it enlarges the the images & have no effect on the text? If I use the device settings +/- to reduce the the image I can get the font to a readable size but text on the left & right side of the page are still gone from the viewing area. Increasing obviously has no better results.

OK, I just tried unchecking zoom text only and it restored it to normal. I'm glad it's back to where was but the way it's listed in the setting seems confusing. If I check "zoom text only" that is the outcome I would expect,

When I first searched for help it returned 0 results, which is why I am posting it.

Why cant i see my firefox password when i am logged into my account? if i anted to change it i wont know what it is as i selected the suggested pasword from firefo

I have a problem accessing articles in the New York Times web page. I have a Basic subscription and I am signed in. When I try to read an article, the New York Times site thinks I do not have a subscription and that I have used up all my free articles. If I use the Chrome browser, it works fine, but I do not want to use Chrome. I use FireFox for all my browsing. I have deleted cache and cookies. Tried the "Private Windows" too. I have logged out and back in. I have rebooted the machine (an Alienware 17 R5) and closed and opened Firefox. The "agents" I chatted with say this is a browser problem as everything is working fine on their side and it works in Chrome. Can anyone help me out?

Mark

Purchased new laptop with Windows 11 Installed. Can't seem to get Microsoft TEAMS software to function on this Operating System. get a fault when I try to log in. Fault code says "Unable to join meeting. Check URL and try again." Please note; seem to have issue with Microsoft not accepting my normal use email account address. Don't even get this far on normal account. Only when logged in on a Microsoft email account does this fault code come back. Please note: Computer sending this request from, not unit having problems with. Seem to have issue on this unit also. Not sure 100% if same problem. This computer, Win 10. Problem computer Windows 11.

Read all the articles the search brought up about firefox location issues with GMaps. None of them actually fix the firefox location issue. Says I am 100+ miles from where I am. GMaps on Chrome has my exact position. Setting a default location in MS Maps does nothing for Firefox location.

Windows Maps thinks I am in some podunk town I have never heard of, 104 miles due North of my location. Google Maps on Chrome has my location at about 50 feet from my location. Google Maps on Firefox seems to think the wrong windows location is where I am.

I used the links provided in one article. WhatsmyIP thinks I am 1500 miles away in Wasilla Alaska. ??? I am in Tillamook Oregon till tomorrow, then we move to near Portland. I have No Proxy set, nor do I have a VPN turned on.

I tried turning off Windows 10 Location and that helped a webapp running on Firefox know where I am so I was able to run the speedtest for the campground that populates the campground review site. Tried google maps on firefox again, still thinks I am 100+ miles north of my location. This is Just Weird.

The Developers here need to allow us to set a location manually in Firefox as a work around.

-Bill