Firefox Community Forum

There is one particular website that I use quite frequently. Lately I haven't been able to log onto it without encountering a page verifying I am a human, and I can't proceed (the page just loops). This has happened on other browsers too, though I fixed the problem there by disabling my adblocker. But that doesn't help here on Firefox. Any suggestions?

Hi, i cant make some actions in my account in browser game (battleknight) . After click on icon ,,mission,, , page is just refreshed and mision is not activated. Also in Highscore, when i hit some icon to sort players, the same issue always happen. It was OK all years long and game is OK on other browsers, this happened after todays actualization. Thanks for some help. (i tried to restart browser, clear cache)

I cannot sign into my att/yahoo email while using Firefox. After calling AT&T they told me to use Microsoft Edge which I told them I would not! When trying to sign in I receive the error message "It's not you, It's us" try again. It is my belief that att is trying to coerce me to change browsers so they can spy on me

Hello,

Not sure if posted under the right section.

Recently started having an issue trying to sign in to Microsoft Outlook (formally Hotmail) Web. I don't recall any changes i made or updates.

When i try to sign in, it opens a new tab and takes me back to the sign in page. This just continues.

Tried using MS Edge and don't have the issue.

So far tried Safe Mode which disabled add-ons, which are currently Add Block plus, and New Tab Override and the issue remains. Not sure if i tried the refresh option but i think it removes the extensions which is not the end of the world.

Added a few images, one shows duplicate tabs, which will continue

Firefox version 140.0.4 (64-bit)

Any ideas whats going

Thanks

So when I open some websites such as the RimWorld wiki ( https://rimworldwiki.com ), whenever i scroll my gpu for firefox launches straight to 100% and becomes extremely laggy. I have no idea what is causing this. My friends and other browsers run it completely fine. I have tried troubleshoot mode, gotten rid of all my extensions and themes, removed all cookies and cache and nothing works. My drivers are all updated, and I have truly just given up. If anyone has any solutions I would be much obliged.

When signing in to online Shaw Webmail, message says 'Security Check Failed. Clear your browser cache and retry'. Screenshot attached. Have done so in "Clear browsing and data history", (as per Firefox guidelines) multiple times, for all History and cache. Did not resolve issue. Contacted Shaw Support; they instructed to try logging in with Chrome browser. Worked fine. Issue appears to be strictly with Firefox Browser (on multiple devices). I prefer Firefox over Chrome. Any advice greatly appreciated.

I have no ability to connect to the IRS.gov account log in page. When attempting to do so, the link reverts to a maintenance page, with the hopeful message: "We apologize but there seems to be an issue completing your request. Please try again in a few minutes." An error URL is also attached.

Error from: https://sa.www4.irs.gov/sso/?resumePath=%2Fas%2FfuB6lQpSku%2Fresume%2Fas%2Fauthorization.ping&allowInteraction=true&reauth=false&connectionId=SADIPACLIENT&vnd_pi_requested_resource=https%3A%2F%2Fsa.www4.irs.gov%2Fola%2F&vnd_pi_application_name=OLA Reference ID:

This is not a new problem and has been ongoing for over a year. I have found several messages in the Mozilla support system describing the exact same problem from different users. There does not seem to be a fix that has been found. The information that I have found regarding the IRS website does not suggest that it will only work with Chrome or Chrome based browsers. But I can easily use the site with Edge.

There are several sites that I am unable to access with Firefox that force me to use Edge. I understand that Firefox has its security idiosyncrasies. But As this number climbs, and to include what are public facing government sites, a question I will soon ask is why use the Fireofox browser?

The errors I get are kind of all over the place though. I've completely deleted and reinstalled Firefox, and removed all extensions too.

It will loop to the login screen over and over, or I get the message 'An error has happened, try again later'...

I used the browser console and didn't get anything that seemed usable. I use Strava nearly every day so I'm having to use Safari. And this issue is on all of the mac and Windows systems I use. 'Troubleshooting Mode' didn't work either.

Help!

While I am able to log into my Google account in Chrome, I am unable to do so in Firefox after the latest update. Whenever I try, I am redirected to the attached support page, which asks me to delete cookies and cache contents. Deleting those does not help.

Please help!

Hello, I am suffering from an odd issue when using twitch.tv. In short, when viewing peoples streams, my video feed will usually turn into colorful static (aka "clown vomit"). I suspect that the issue is coming from Firefox, but I can't be certain. I am using a newly-bought laptop and the issue could be caused by a large number of things, theoretically. Here is what I know:

• When viewing on twitch.tv with quality 360p or higher, the video feed will usually (95%) become colorful static within 1 minute or less. When this happens, the video feed does not ever recover until page is refreshed or quality is changed. (I know a bit about video encoding, so this seems extremely odd to me, if it were due to a networking thing that lost some packets, a full-image frame should come alone sooner or later and fix things, but that never seems to happen)
• The video feed is far less likely to become corrupted when viewing at 160p, but can still happen.
• The ads may become corrupted in the same way that the main video feed can.
• When the feed is corrupted, the rest of the Twitch interface (pause/play, volume, quality select) is extremely laggy.
• When the feed is corrupted, if I pause the stream, sometimes the paused corrupted image is not completely stationary! There will be flickering in small portions of the image, looking similar to texture fighting in 3d rendering, flickering between two equally-but-differently corrupted versions of the image
• The issue never appears when using Chrome to watch twitch.tv. This is what makes me think Firefox is the culprit, not Twitch or networking or graphics drivers.
• Disabling my browser addons does not help.
• Private browsing window does not help.
• Clearing my browser cache does not help.
• I have had the issue happen on Youtube exactly once in 2 weeks, not sure if that's related or not, I think it was a normal "lost some network traffic but fixed itself the next time a full frame was received" thing.
• Video live streams on Youtube don't get corrupted the way they do on Twitch.

Can someone please give me advice for how to fix this? Has anyone seen anything like this before? Is there a way for me to get deeper under the hood of either Twitch or Firefox and more closely debug the video stream when it fails?

I think this might be more of a Google issue, but it happens when using Firefox so I'll post it here. As of Jun 25, 2025, I have noticed dark black boxes appearing around my Google search results. I normally use a dark theme in Google, but the color is a muted grey/black. Today, however, dark black boxes have begun appearing around my search result. I really dislike the appearance as it is quite jarring. Interestingly enough, this issue only happens when signed into a Google account. Some Reddit users have reported having the same issue even in other browsers when using Google search. It seems to be something that Google has done on thier end but I was wondering if there was a potential workaround in the meantime.

I can't log into my doctor. Their web support says to not use Firefox.

https://www.samaritanhealthcare.com/mychart/

I've been with Firefox for years. I don't want to change browsers.

Can you fix the communication problem between Firefox and MyChart?

Thanks for everything,

Jude

When I click on NY Times link, I get this message: You have been blocked from The New York Times because we suspect that you're a robot. I'm just an old guy with a low tolerance level for tech glitches. Any help greatly appreciated!

I called NYT Support, which tells me it must be a Firefox issue since I can open in Chrome, Safari. I thought it might because I have the Enhanced Tracking Protection box checked, but unchecking does nothing.

Out of ideas.

Hi Mozilla support Having used MetOffice daily forecasts for many years, 3 days ago it stopped working on my desktop. I still have Windows 7 but always the latest version of Firefox, and everything else works fine in Firefox (including other weather forecast websites thankfully). A page of Met Office headings appears instead of the forecast.

I emailed them yesterday and this is the reply: 'To see the public website in the previously recognised format, you would need to upgrade the browser version you are using or the Operating System of your device. This issue is affecting users on unsupported mobile devices (phones/tablets) as well as those on PCs and Laptops with unsupported software on them. As per our Met Office Website Policy page - which details the level of support we offer and to which browsers – we currently only support the latest two versions of Chrome and Safari; the latest version of Edge and Samsung Internet; finally the latest version of Firefox only being partially supported. This policy has been developed to comply with the World Wise Web Consortium (W3C) AA Accessibility Standards. It also details the Decision Tree of which versions would continue to be supported or no longer supported We appreciate this may be frustrating, but without updating or replacing this unsupported software/hardware you will be unable to view the public weather website in the correct format.'

Since it says 'the latest version of Firefox only being partially supported' I guess there is nothing else I can do to access their forecast (apart from getting new PC and using Windows 11, which I will be doing later this year). Kind regards, Katy

When I log into my Outlook Web account, after putting in username and password, it sends me a verification number to my phone. When I put that number it the screen says "Logging out of Microsoft Outlook" and then takes me to the logged out screen. This was working fine until the last update of Firefox, and it works fine in the Duck Duck Go browser. It also works on my Android Cell phone.

Using Firefox on Windows 11 I cannot access DocuSign files. I need to send a form to an on-line bank and want to use the DocuSign function. When I click on that option on the site all that displays on the screen is DOCUSIGN but the feature doesn't show. I tried turning off security addons such as Privacy Badger and Ghostery but that didn't help. I can get to the feature using Edge but I really don't like using that. Is there a setting that I've missed that may cause the disconnect?

The generic DocuSign site it https://powerforms.docusign.net/. Any other details in the URL I used refer to my bank and the account, so I am not including that information.

Thank you.

Since Mozzila updated to 115.23 to x64 Windows there is no longer the abillity to watch Twich live Streamings. Is this going to be permanent ? Should we all leave Firefox after so many years od succefull use and go to Chrome? Are you aware of similar live broadcasting issues ? Wiil Mozzila include a solution soon?

I recently downloaded Firefox and would like to use it as my primary web browser (M1 14" Macbook Pro). But my Google calendar web site is not showing any colors, making it hard to use. On my other browsers (Brave, Safari, Edge) it works fine . See screen shots below from Firefox, Safari, Brave. I have tried re-booting Firefox, the computer, reverting the Firefox theme back to basics etc., and searching on line for a solution, but I can't find anything. So far all other websites are working OK, except for 1 other that has partially the same problem. If it can't be fixed I'll stop using Firefox, which I otherwise like.

Thanks for any help.