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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

It will not let me access my email at www.bell.net It trys to logon fo hours and it does not allow it. I have downloaded a new vesion but the same issue.

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  • 2 have this problem
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  • Last reply by kobe

Jciufo
Jciufo
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I can not log into my email account using www.bell.net. It tries to log on but no success. I have downloaded a new version but still no luck. It has worked in the past and works with Windows Internet Explorer?

I can not log into my email account using www.bell.net. It tries to log on but no success. I have downloaded a new version but still no luck. It has worked in the past and works with Windows Internet Explorer?

All Replies (2)

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

kobe
kobe
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.