Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Printer problems

  • No replies
  • 0 have this problem
MrKite
MrKite
more options

I have a Canon TR8620 printer and a desktop PC. Yesterday I tried printing off a couple of text selections from two different sites. Both times the printer malfunctioned, printed the selection only partially and kept repeating this until I turned the printer off.

I contacted Canon support, and we went through a series of troubleshooting exercises, and he determined there was no problem with the printer itself. He suggested I tried printing from another browser.

I switched to MS Edge and successfully printed off two different items without a hitch. He and I both agreed that it appears to be a Firefox problem.

I recently updated Firefox to 144.0.2 (64-bit) and am suspicious the problem may lie there. I am running Windows 11 Pro.

I don't necessarily have a question, I just thought you might want to be made aware of this problem.

I have a Canon TR8620 printer and a desktop PC. Yesterday I tried printing off a couple of text selections from two different sites. Both times the printer malfunctioned, printed the selection only partially and kept repeating this until I turned the printer off. I contacted Canon support, and we went through a series of troubleshooting exercises, and he determined there was no problem with the printer itself. He suggested I tried printing from another browser. I switched to MS Edge and successfully printed off two different items without a hitch. He and I both agreed that it appears to be a Firefox problem. I recently updated Firefox to 144.0.2 (64-bit) and am suspicious the problem may lie there. I am running Windows 11 Pro. I don't necessarily have a question, I just thought you might want to be made aware of this problem.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.