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incoming messages have characters instead of apostrophe

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For instance this is supposed to say I'm but instead it reads "I’m", Don't reads as don’t and there is this at the end of the sentence, ? or . I didn't have this problem until it updated several weeks back and I've just not had time to mess with it.

For instance this is supposed to say I'm but instead it reads "I’m", Don't reads as don’t and there is this at the end of the sentence, ? or . I didn't have this problem until it updated several weeks back and I've just not had time to mess with it.