Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Strange error message with every new window and tab

  • 3 respostas
  • 12 have this problem
  • 4 views
  • Last reply by cor-el

more options

A few days ago, whenever I opened a new link or window, this URL would be the default. It is not set as my Home page.

undefined?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=newtab&implementation_id=converter_4.1.3


"Note - if you are seeing this page when you don't want to, update Firefox to the latest version"

I checked my Firefox version, and it is 54.0.1 and says it is up to date. But, the link keeps coming up anyway. I checked my Home Page, and it is set to my most-used website. So, what is this? Is it a virus? What is undefined.com and why are they pretending to be Mozilla?

A few days ago, whenever I opened a new link or window, this URL would be the default. It is not set as my Home page. undefined?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=newtab&implementation_id=converter_4.1.3 "Note - if you are seeing this page when you don't want to, update Firefox to the latest version" I checked my Firefox version, and it is 54.0.1 and says it is up to date. But, the link keeps coming up anyway. I checked my Home Page, and it is set to my most-used website. So, what is this? Is it a virus? What is undefined.com and why are they pretending to be Mozilla?

Chosen solution

Okay, so I promise I searched online before posting here, and I couldn't find anything. And after posting this, I found it elsewhere right away. My problem is solved. For anyone else who has this problem, they should go to the Firefox Menu, and go into "Add-ons". Then, go into "Extensions" and remove any that you don't need. I removed three "Converter, "Valance" and "ADB Helper". The problem went away!

Ler a resposta no contexto 👍 3

All Replies (3)

more options

Chosen Solution

Okay, so I promise I searched online before posting here, and I couldn't find anything. And after posting this, I found it elsewhere right away. My problem is solved. For anyone else who has this problem, they should go to the Firefox Menu, and go into "Add-ons". Then, go into "Extensions" and remove any that you don't need. I removed three "Converter, "Valance" and "ADB Helper". The problem went away!

more options

Good job   ! But you should do a little more than just that, cause   undefined.com   is a browser hijacker and may have infected your computer with a virus/malware.

Go to the 3-bar menu => Addons => and look for any unfamiliar or suspicious looking extensions, like e.g.: SafeSearch Incognito SearchAssist Incognito When you find any :   remove them. So, don't just remove extensions that you don't need, even if the problem seems to be solved now.

Do the same in Windows' Control Panel => Programs.

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

Also see : https://malwaretips.com/blogs/remove-undefined-com-redirect/

more options

The most likely culprit is probably Converter (@Converter).

The other two extensions you mentioned are special extensions that come with Firefox as you can see by the trailing @mozilla.org (adbhelper@mozilla.org and (xdevtools-adapters@mozilla.org).

ADB Helper and Valence are special Devtools extensions as you can see if you click the More button on the about:addons page.