Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

A particular website cant load captcha ?

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

dev_smarty9000
dev_smarty9000
more options

There is one particular website which I visit frequently for my bill payments, the url for which is :

https://www.upcl.org/wss/Login.htm 

But from few weeks its not loading the captcha which is required to login. However this site works fine when I use Google Chrome. But I prefer using Mozilla Firefox. I have tried following solution from Mozilla community but it didn't solve my problem :

https://support.mozilla.org/en-US/questions/1162974

I am not facing this kind of problem on other websites.

There is one particular website which I visit frequently for my bill payments, the url for which is : https://www.upcl.org/wss/Login.htm But from few weeks its not loading the captcha which is required to login. However this site works fine when I use Google Chrome. But I prefer using Mozilla Firefox. I have tried following solution from Mozilla community but it didn't solve my problem : https://support.mozilla.org/en-US/questions/1162974 I am not facing this kind of problem on other websites.

All Replies (1)

FredMcD
FredMcD
more options

How do you mean? Is the captcha not there, not responding . . . . .

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?