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Use this article to find contact information for you carrier or hardware manufacturer and steps for resetting or updating you device.

{note}THIS ARTICLE IS A '''DRAFT''' AND NEEDS YOUR CONTRIBUTION!{/note} __TOC__ ==How do I get help with a problem?== Please call your retailer for any questions about using your Firefox OS developer preview device to determine if a hardware problem could be the cause of the issue. Refer to [geeksphone.com] for hardware specifications, warranties and contact information not included in the documentation you received with your phone. ==Where should I direct billing inquiries?== Contact your carrier for all questions related to billing or data usage inquiries. ==Where can I get help with ore report software issues & glitches?== If a problem persists, please go to {button Settings} > {button Improve Firefox OS} > {button Send Feedback} to send Mozilla feedback about the problem. ==Restart the device== Reboot or restart your Firefox OS device by pressing and holding the power button (located at the top of the device) and selecting Restart Phone from the menu. Most minor isues with the developer preview can be resolved by this method. ===Close or Quit an App=== Close apps using the app switcher in Firefox OS. # To close an app, press and hold the home button [[Image: tbd]]. #: The app switcher appears with a thumbnail of an open app and the name of the app. # Swipe left to find the thumbnail image for the app you want to close. # Swipe up to close the app. #: The thumbnail disappears and the app is closed. {note} '''Tip:''' To leave the app switcher, tap the home button.{/note} ===Setup Call Forwarding=== # To open the contacts app, tap [[Image: contacts app]]. # To import contacts, tap {button Import from SIM} or {button Import Facebook Friends}. # Tap [[Image: add icon]] to add a contact manually. # Enter a name, number and image then tap {button Done}. #: The contact list appears with the new contact name and image. {note} '''Tip:''' Select a contact's name, then tap [[Image: phone]] or [[Image: message]] to call or send that contact a message.{/note} ===Enable Data Connection=== Enalbe your data connection quickly by swiping down on the home screen to open the utility tray [[Image: TBD]], then tap the Data icon [[Image: data]]. ===Enable Wi-Fi=== Enable Wifi quickly by swiping down to open the Utility tray and tapping the Wifi icon [[Image: wifi]]. ===Send Crash Reports=== Open the Settings app, tap {button Improve Firefox OS} and tap {button Always send a report}. ==How do I update my device?=== Open the Settings app, tap {button Device Information}, and tap the {button Check now}. A notification will appear if an update is available. {note}Updates will only download over Wifi to prevent data usage charges{/note}. ===How do I reset my device?=== {note}CAUTION: Resetting your phone will delete all data, installed apps, and unconfigure all default apps, requiring you to setup email, calendar, wifi, data, media and any other settings or customizations you had previously configured and any purched apps or downloaded data! {/note} Open the Settings app, tap {button Device Information}, and tap the {button More Information}, then tap {button Reset phone} and tap {button OK}. [[Template:ShareArticle|link=http://mzl.la/TUgzH6]]