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Forum Response - Firefox crashes when you open it (Mac)
Revision 36640:
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Revision 37327:
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Adding a howto on getting crash reports on Mac OS X
Adding a how to on getting crash reports on Mac OS X
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Open the Finder by clicking the smiley face icon in the dock.
#Navigate to the following directory: ''~ / Library / Application Support / Firefox / Crash reports / submitted''.
#Now, you should see a list of files that contain reports. Click the gear icon in the toolbar (or open the ''View'' menu), then select ''Arrange by'' > ''Creation date'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
We're sorry to hear that Firefox seems to be crashing when you open it. Please perform the following to give us crash ID's that helps us understand more about the crash.
#Open the Finder by clicking the smiley face icon in the dock.
#Navigate to the following directory: ''~ / Library / Application Support / Firefox / Crash reports / submitted''.
#You should now see a list of files that contain reports. Click the gear icon in the toolbar (or open the ''View'' menu), then select ''Arrange by'' > ''Creation date'' to get the most recent files at the top of the window.
#Open the 5 recent files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.