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troubleshoot solve real player

RealPlayer add-ons sometimes cause download problems or other issues with audio or video content in Firefox. This article explains how to fix these problems.

RealPlayer installs a number of add-ons in Firefox, which sometimes cause download problems or other issues with audio or video content on websites. This article explains how to fix or work around these problems. {for linux} {note}'''Note:''' This article only applies to Windows.{/note} {/for} __TOC__ =Flash videos or games on sites like Facebook or YouTube may appear, black, white or grey and never play= A recent version of Flash doesn't work with RealPlayer. See, [[Flash 11.3 doesn't load video in Firefox]] for more information. =RealPlayer add-on is not compatible with Firefox= See [[Add-ons are disabled after updating Firefox]] for suggestions. = Cannot download videos = This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click '''Restart {for fx35}Firefox{/for}{for fx4}Now{/for}''' to start Firefox with the extension disabled. =Cannot download audio streams such as Internet radio= This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click '''Restart {for fx35}Firefox{/for}{for fx4}Now{/for}''' to start Firefox with the extension disabled. = Webpages are blank after updating RealPlayer = This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension. {note}The RealPlayer plugin will still work.{/note} # [[T:Open Add-ons|type=Extensions]] # Select '''RealPlayer Browser Record Plugin'''. # Click on {button Disable}. # Click '''Restart {for fx35}Firefox{/for}{for fx4}Now{/for}''' to start Firefox with the extension disabled. {for fx4} =The RealPlayer plugin has crashed= If you see this error, it means that the RealPlayer plugin was not able to handle embedded audio or video content on a webpage. This is a known problem. <!-- see https://bugzilla.mozilla.org/show_bug.cgi?id=667399 and discussion. --> As a workaround, disable the "RealPlayer G2 LiveConnect-Enabled Plug-In" in the Add-ons Manager Plugins list. See [[Troubleshooting plugins]] for details. You will still be able to use the RealPlayer program for links to Real Media files but audio and video content embedded in webpages will not play. {/for} = Other problems = *For general information on solving issues with plugins, see [[Troubleshooting plugins]]. *For instructions on removing add-ons, see [[Uninstalling add-ons]]. [[Template:ShareArticle|link=http://mzl.la/Lp48DM]]